Scripted Rest API: User Locked out

[imed1]

Hello,

After sending a request by Webservice third party, in order to create my request i have the user is "Locked out"

Webservice: Scripted Rest API.

Best regards/

[imed1]

No ACL selected for my REST_Endpoint, it must be add one?

[MrMuhammad]

HI, 

As per my understanding, you made a request by webservice third part and after that your service user account got locked out. If yes, then Servicenow has a property that specify the number of failed attempts user allowed to sign-in. if attempts increase the specify number the account got locked out and you have to manually unlock by navigating to User Administration > User and uncheck the Locked out field. 

Please mark this accepted/helpful, if applicable

Thanks & Regards,

Sharjeel

[DirkRedeker]

Hi

I guess, the password used for accessing the WebService is wrong. That way, the user gets locked after "a few" attempts. Just cross-check the password used for the call. Remember case-sensitivity.

Let me know if that solved the issue.

BR

Dirk

[imed1]

Hello,

No the pawword is correct, when i try with wrong passord i have a classic response: user not authorized

BR/

IBO

[DirkRedeker]

Hi

While testing, it may happen that you have different tests running around.

So, maybe there is a another different routine running and trying to access "something", which uses the same user.

Did you change the password recently? That would be a good indicator for my guess.

Let me know if that answered your question and mark my answer as correct and helpful

BR Dirk