Scripting for Email Notification and approvals

Pooja Khatri
Tera Contributor

Hi All,

 

I have a requirement , where in a change request there are two fields : configuration item and assignment group
 also there is an approval on the change request form  it goes to approval first from the assignment group and second level to the CI assignment group approval .

Also in scenario if the assignment group and the configuration item assignment group members are same and if there are similar group members , if the change is first approved by any of the person in the assignment group .. the same person should not be allowed to approve the change at second level of approval which is CI assignment group level and also it should not trigger email notification to that person at the second level asking for approval and also in the related list in the approver tab it should show as "Not required" for the person in the second level of approval if that person has approved the change at first level of approval .

 

How can I implement this functionality , can anyone help me with the scripting here ?

6 REPLIES 6

Hi @Omkar Kumbhar - Should I use this in a Business rule ?

This you can use in the Workflow activity, and the link which i provided below if of business rule if you want to go with that solution.

If I was able to help you with your case, please click the Thumb Icon and mark as Correct.