Search Knowledge advance search configuration

[bojegowda]

In Knowledge base home page(img3) need to create extra dropdowns, in OOB having Knowledge bases only, need to create Category, sub category, sub choice  dropdowns as shown in the in the Advance search page(img2).

Please help

[Community Alums]

Hi @bojegowda ,

Each knowledge base has a hierarchy of categories that organizes the articles.

You must have CanContribute access to the knowledge base or have a knowledge_admin or admin role.

How to create ?

1. Navigate to All > Knowledge > Administration > Knowledge Bases.
2. Select a knowledge base you manage.
3. Create a top-level category.
   1. In the Knowledge Categories related list, click New.
   2. On the Knowledge Category form, fill in the fields.

      Knowledge Category form

      Field	Description
      Label	Label for the category. The label appears as the name of the category.
      Value	Value for the category you use when referencing the category in scripts.
      Parent ID	Top-level component associated with the category. This field is automatically set to the top-level component ID.
      Active	Option to enable the category.

   3. Click Submit.
4. (Optional) Create a child category.
   1. Expand an existing category and click New within the expanded section.
   2. Fill in the Knowledge Category form.
   3. Click Submit.

[bojegowda]

Hi Sandeep,

Under the Knowledge base IT I have added the GIDC category and Under GIDC I have added the Subcategories in the Knowledge base but in the Knowledge advance search page dropdown not coming.

As per the requirement,  in the Incident form after the Short description field, we have one icon (Search Knowledge), if you click on that icon one pop-up window will be opened.

kb_find.do

From this page, I need to display the dropdowns like

Knowledge base

Category

Subcategory 

SubChoice