Search RITM by using Variable value in global search

Mr_X
Mega Guru

‎02-21-2024 08:24 PM

Hi,

I have a variable called Case ID for one of the catalog item and if I search Case ID then I should get corresponding RITM from global search.

 

Any help on this would be greatly appreciated.

Thanks in Advance!

0 Helpfuls
  • 338 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-22-2024 03:26 AM

Hi @Mr_X 

 

You may need to update search sources. I am not 100% sure but give a try.

 

https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/search-admin....

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls