Non-admin users are getting a 'Page Not Found' error when they search using the global search bar.

[bhakti2]

When non-admin users try to search any incident, change request,RITM etc. on global search it always shows 'Page not found'.


Instance: Australia, ServiceNow

#ServiceNow

[Tanushree Maiti]

Hi @bhakti2 

Refer KB: KB2620094 How to resolve Service Portal search returning no results after Zurich upgrade 

Resolution

To allow non-admin users to see search results, update the required ACLs.

Workaround options:

Option 1: Clone the widget, create a custom version that uses GlideRecord instead of GlideRecordSecure, and deploy this version on the portal.

Option 2: Create read ACLs on the following tables so users can retrieve search results:

• sp_page
• sp_search_source
• m2m_sp_portal_search_source

You can access the ACLs here:

• sp_page ACL
• sp_search_source ACL
• m2m_sp_portal_search_source ACL