Second Approval not required if selected user is same
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08-04-2025 11:16 PM - edited 08-04-2025 11:20 PM
HI All,
There is a requirement like in a catalog form there is two field with reference type and one field is Variable filed with name ABC Owner and second field is Variable set Data Owner and both are reference type field with sys_user table and if i select same user in both field than an additional approval is not required only one approval required but if i select both diffrenet user than 2 approvals is required. For example, if Aman is the ABC Owner, provides her approval and then is also one of the Data Owner approvers listed, a 2nd approval is not required to generate for Aman.
How to achieve this in workflow.
Thank You!!
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a month ago
This is also not working when selecting both same user than also its going to no condition and creating approval for same user.
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08-04-2025 11:25 PM
you can use "Get catalog Variables" flow action and have access to the variables
Then use IF flow logic and see both the variable are having same value
OR
1) create a flow variable of type boolean and use script "Set Flow Variables" flow logic to compare and set true/false
2) then use this flow variable in the IF flow logic and accordingly set approval or skip it
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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08-04-2025 11:32 PM
Hi,
Should be simple enough just to do a comparison on the variables submitted, and generate different approvals depending on the outcome.
See attached example.
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08-05-2025 02:18 AM
I need this is workflow editor.

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08-05-2025 02:26 AM
I strongly suggest that you migrate to Flow designer, Workflow editor will be removed on new instances from the Zurich release.