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09-20-2020 09:07 PM
Hi guys,
I have an issue where I'm unable to update/change requested for field.
I wonder how I can fix that?
Solved! Go to Solution.

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09-22-2020 05:09 PM
Thanks for the update Ryan. Let me know if that answered your question. If so, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

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09-21-2020 09:54 PM
Hi Ryan,
Are you able to update the ACL's? Let me know if you have any additional questions.
- Pradeep Sharma
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09-22-2020 04:34 PM
Thanks, I'm able to edit that now.
To summarise, below is what I need to do to resolve that.
- Using Debug Security Rules to check what rule is blocking that.
- Give myself Security_admin role to change that ACL
+ Access default admin account to with Elevated Roles
+ Assign Security_admin role to my account.
- Access my account to change the ACL rule that needs to change.

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09-22-2020 05:09 PM
Thanks for the update Ryan. Let me know if that answered your question. If so, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

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09-22-2020 09:56 PM
Thanks Ryan for the update and closing this thread.
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09-22-2020 09:20 PM
Hi Ryan,
Did you mistakenly mark other answer as correct? As I see same comments were provided before from
You can only have one response marked as Correct.
So please mark appropriate response as correct to help future readers find it easily and so that they are not confused.
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader