Hello Everyone, My organization currently has a public UI page that is available to anyone on the Internet. The current workflow for this form is an external or internal user from our organization will navigate to the URL, fill out the form, attach any necessary files, and then submit the form to ServiceNow, leading to a record being created. This entire workflow involves a service account session being created on the back-end in order to handle the submit and attach operations. I have been tasked with trying to come up with a solution that would eliminate the need for a service account session to be created. Has anyone ever dealt with this situation and if so, what is the best way to handle it? Here is what I have thought of so far:
- Thought about creating specific ACLs for the "guest" user account so that it has the ability to perform the attach and submit operations
I am also completely open to other ideas outside of a UI page entirely. My manager is completely open to the idea of re-doing the form somewhere else in the Platform if that is the more efficient approach to meet our business need. Thank you to everyone in advance, I appreciate the help!
