Hi, when you publish a Knowledge Article with an image, you can use the thumbnail function by defining the size in the Advanced setting of the picture. In the ESC that work fine, in the backend view for Knowledge Articles, this doesn't work. Is that ...
Hi,I'm trying to connect to oracle database, query a table and preparing a dashboard using the data. I navigated into ' system import sets --> administration--> data sources' and provided the details of my oracle instance.the issue here is 1. i'm not...
Hi,I am unable to select a group in assignment group on supply chain form. However the group is active true and I have already checked reference qualifier condition for assignment group field.There is mostly two condition for reference qualifier:1. ...
HI, I am trying to populate the First reported By field value to related list ,EXAMPLE : in first reported by filed I have selected Incident number and that Inc number should be populate to incidents related list which is under problem form. Please h...
Hi,I am trying to add a default filter such that the table loads with that filter .I have tried to add filter and save it..but when i open the list view, everytime i need to select the created filter . I want the table loads with the filter for all t...
Willing to learn how CallBack function works. Please help with an small example and explanation of CALLBACK function. Also please help for explanation without getReference.
Hi In a excel I have ticket number and additional comments fields when I'm updating this data to the ticket the additional comments showing updated by my name instead Iam trying to set this as admin or system which is not working using below script c...
Hi All, My code is just updating the else condition if the value is matched. i want to give the error message as well.var server = request.split(',');for (var i = 0; i < server.length; i++){var gr = new GlideRecord("u_server_details");gr.addQuery("u_...
Hi all,When we click on OOB Copy incident UI action it will create new incident by copying some field value from old incident form. In our case the assignment group field value also got copied from old incident to new incident from, but the assignmen...
Hello All,I have an requirement to Populate CC on email Client template based on Assignment group of Incident and this is alone for Single group (Database) , So if incident is under database group and when we use email template there we need to popul...
hi all, i hope this email finds you all well.i am trying to start transitioning from normal forms to service operations workspace but i find some difficulties customizing forms.SCTASK form. i am trying to add the work notes/additional comments/activi...
Hello, can you please assist to make or attached a list of all Hardware status and the sub-statuses inside with definition as glossary of terms.I try to find them as a KB or KM but I cannot find that.the most important is statuses: In Stock, In Dispo...
I am trying to populate the description variable on a record collector form from an external URL. I am able to do so on a new Call form with the following URL:https://<instancename>.service-now.com/nav_to.do?uri=new_call.do?sys_id=-1%26sysparm_quer...
Hi Team,I have to restrict the visibility of standard change templates based on the assignment group, templates should display if the user is part of that group. Please help me to get this done ASAP. Thanks.
Hello, ( ua_app_usage )table, will it capture catalog items, order guides? Thanks in advance
