We're implementing Chat with AWA with Agent Workspace. All seems well...except..when new interactions hit an available agent's inbox, we're not seeing any notification other than interaction. Is there supposed to be sound? Browser notification? Anyt...
Hi All,Could someone please help me to get the user list who all are not part of any group in snow,Thank you
Hi.Tell me about release management.The contract of the project I belong to is the ITSM Standard, so release management was recognized within the realm of licensing.However, when I check the ServiceNow Product list screen of the instance, it is liste...
Hi Experts,Could you help me in clearing out the latest value in the List collector field of a catalog item.Example: If user enters some IDS in the field 'Funding Source and Structure (AIM ID(s))' and if the ID was already used it throws an alert on ...
What is the purpose of the field "Channel user profile" that is showing up when we are manually creating an interaction in Service Operations Workspace with Type "Phone"? Thanks
Hello, How can I show the serial number as the display value for the serial number variable which references the hardware asset alm table?
Hi, I have the requirement to create a report that basically shows that the average resolution time of an incident vs. the duration specific in the SLA definition that attached to that incident.It's worth noting that we're talking about OLAs that, as...
Can please explain ,---> what is Conflict status field, what it will explains use. & what is Conflict Section , what it will explains
Hi guys, i was wondering if someone can gave me some advice of how to make mandatory the attachments before the submit in the change request form. Thanks in advance
Hi , Scenario - I have created a Catalog item - 'ABC' which creates a RITM and the workflow in Catalog Item also generates a task for a Team Athe requirement is to send an email notification to Team B when that catalog task or RITM is completed.Curre...
It would be helpful to have an option to quickly insert preformatted callout boxes in a knowledge article. These might be tips or warnings. One university using a different platform has a style guide that shows four pre-built alert boxes you can ins...
Hi, Get user location and it region with script include call through the client script, I wrote the both script include and client script, but didn't get results, Its getting null alert. Can u please check my code and attachement script include: var...
Hello,We are implementing our CMDB module in Service Now (without Discovery) and we are looking for some ideas , best practices surrounding the implementation of data center racks, rack units and the like.I would like users to share their opinion and...
How can I add indent or left space like the paragraph for the variables? Ex: I have variables A, B and C A is check box and B and C are different types of variables like single-line text and checkbox. If A is selected then B and C should display with...
Kindly help me out on this below requirement. how to approve a RITM through Notification from a different team? ex: security@gail.com)there is a custom variable in Catalog Item [Privacy Status(Single Line Text)] Body of Email Notification: after rev...