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Resolved! Assignment group

We need to assign the assignment group of the SCTASK to a variable to pass it through 3rd party integration through rest message. I have used the var grp= current.assignment_group but the value is coming as undefined. How to get the value of the assi...

Savitha4 by • Tera Contributor
  • 1554 Views
  • 7 replies
  • 1 helpfuls

Delete Archive Records

Hi All,we archived the alerts from the alert table. but now when we try to delete the archived records from the archive alert table these are not getting deleted (No option to delete). and when we try to restore using related links this was not resto...

Sravani36 by • Tera Expert
  • 1173 Views
  • 3 replies
  • 0 helpfuls

Choose table field to display dictionary entry

Hi All,I want to create two fields that refer to the same table but display different columns. I used a lookup select box on a record producer but this type of field does not exist in the dictionary entry. Is there different type for that? I don't wa...

To restrict negative values in amount field.

Hi All, I have requirement to restrict user to enter negative value in amount field. I wrote on submit script which is working fine when I enter two digits or three digits   like 78 or 651 etc, But when I enter more than three digits, entered value c...

Hide workspace

Hi all, We need to hide the Service operation  and Alignment workspace in filter  navigation for non admin user.Can anyone help me on this how we can achieve this.Thanks. 

Community Alums by Community Alums •  
  • 1279 Views
  • 1 replies
  • 1 helpfuls

New and Edit UI Action Visibility on Related List

Hi All,For the catalog tasks related list on sc_req_item , I want to show New button based on role, I have created a new role and when I am trying with a user which is non-admin the New button is visible if the user has the specific role and if the u...

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Anubhav24 by • Mega Sage
  • 1367 Views
  • 8 replies
  • 3 helpfuls

Resolved! Email address should end with '@gmail.com' only.

Hi, I have a requirement in the catalog form. The user is asked to mention the required email address. The variable type given here is 'Single Line Text'. So, I want the user to give the email address which ends with '@gmail.com' only and if that nam...

Standard Changes with approvals vs Change Model

I'm trying to find the best way to meet the request. We have a robust Standard Change catalog. The majority of our Standard Changes do not require extra approvals but a few do. (These are related to rate changes, so even though this is a pre-approved...

Sue Frost by • Giga Guru
  • 1571 Views
  • 1 replies
  • 1 helpfuls

Flow designer - Using Inbound email trigger to create an incident

I would like to use Flow Designer to create an incident record for an inbound email. I confirmed that my instance has inbound email enabled and created a flow with a simple inbound email trigger defined.  The email got processed but did not trigger t...

Michele19 by • Tera Contributor
  • 1660 Views
  • 7 replies
  • 0 helpfuls

Resolved! How to update RITM state based on Task State.

Hi All, Below is my requirement, i have a request to close RITM's related to particular service. In that service i have a field like date. if user selected the date last 4days i didn't choose those RITM's. My request is in every RITM i have tasks mor...

Rama26 by • Tera Contributor
  • 2059 Views
  • 9 replies
  • 3 helpfuls
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