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Data Transforming was very slow

We are using scoped application, in scoped application we have custom tables.We have implemented two transform map scripts. When we are doing the data load on target table, the data was loading very slowly. Can anyone please help me to run this trans...

Resolved! SOW Recommendation Rules

Hi experts!What is the table name that would store the recommendation rules of an incident record?I've read the SN documentation <link> but it only mentions that I should install the related plugins.And even when I've installed the plugins, the recom...

Resolved! SOW Experts on-call

Hello everyone!I have a question regarding the Experts on-call feature of SOW.Is the feature somewhat connected to Collaboration Services plugin? What I mean is, when installing the related SN store applications (MS Teams, Zoom, Slack), does it all a...

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Boolean data type issue in inbound rest API

Hi All,I have one inbound rest  Get API call to get the user details from sys_user table. While testing this from postman below are the response fields we configured and getting as a response.  but here the active status field( Boolean data type) was...

Resolved! Remove User from List Collector

Hi Team,I have a List collector field reference to the "sys_user" table in the form and holding 5 users.Here i got a requirement to remove one particular user from the list collector through service script. Is there any way to achieve this, Much appr...

Resolved! SOW Agents

Hi experts!I want to know the difference between Tier-1 and Tier-2 agents, aside from belonging or not belonging to a Service Desk group.I have read the SN documentation but I'm still confused on where and how it can it help me.

How to test new contract condition check definitions real time?

Hi all, I have created a new condition for contract expiry notification of 120 days. Now I wanted to test this, I added a new contract where expiration is exactly 120 days from today. How do I test this? I am working on our dev instance and looked fo...

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James218 by Mega Guru
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