How to create repeated incident report.
The number of identical incidents logged within a specific time frame.
Forum Posts
Resolved! In Flow Designer, for order task i want to auto populate assign to field is current logged in user
Hi All, In Flow Designer, for order task i want to auto populate assign to field is current logged in user. any one help me on that.Thanks
Tooltip text - duration of display
Hi there,Does anybody know if it is possible to change the time period for tooltip display, in particular on columns when viewing data in a list view?I've hunted through UI Properties, and sys_properties, but haven't found anything yet.Our client is ...
Resolved! Numbering prefix list
Hello friends Does anyone know if there is a list of out of box numbering prefixes out there? When creating applications, I don't want to mistakenly use a prefix for an OOTB application if we should want to purchase something later.
ITIL role users get a "Security constraints prevent access to requested page" whentrying to view/edit tasks
I created tasks.. private and guidance tasks then assigned them to users with an ITIL role. Those users are able to see the report score however once they click on it they get the following message "Security constraints prevent access to requested pa...
Add Rejection Comments to Change email
I have a need to add the comments to the reply email when a Change or RITM is rejected.I know the field I want is Comments in the sysapproval_approver table but unable to add it to the email.
Catalog item attachment send as zip file
How to send ritm attachment as zip file to the email of the requestor?
Auto resolve Zabbix notification incident
We have Zabbix as a monitoring system - we currently have it set up with a userID in service now with these rolesrest_api_explorersn_incident_writeServiceNow monitoring and integration with ZabbixIncidents are logged, and subject and notes are update...
Agent Workspace Attachment More options
How to Another option like 'Private' under 'Download,Remove,Rename' options of attachments as shown above? Is it configurable or needs to play with source code ? I can see component in debug as 'now-dropdown-list'. Not sure what it is in Servicenow ....
Resolved! how to create a button for downloading excel template
Hi All, I have a requirement like i want to create a Button for excel file download in the catalog item , how can i do this.. please help me on this requirement.
Resolved! How to add User criteria on 'std_change_proposal' table
Hi All, This is an urgent requirement to implement. Can anyone help me to fix this issue, please!!OOB User criteria is not available on 'std_change_proposal' table and we are not even able to add it from the related list. Is there any way to add User...
Glide Ajax not working on Submit Client script
Hello Community,I have a written an onsubmit client in Incident form using Script include but return false function is not working it is allowing me to resolve the incident which should not happen, Could anyone suggest as soon as possible. Client sc...
Numbers of hours user login and log out time in report, How can i configure this?
How can I run a report on the number of hours a person logged into UAT? Not just the time tracked working a ticket but overall using the system?
Resolved! Need to make Additional Comments mandatory when State in On hold or if On hold reason changes
All, I need to make the Additional Comments field mandatory on the Incident form when 1) When the state is changed to On hold or2) When the On hold reason changes I have created a UI Policy as shown here.However, whenever I submit additional comments...
what is the dynamic way to redirect link hardcoded in knowledge articles
Hi All, We have some knowledge articles with hardcoded links to old service portal. Now we have got a new portal. Now the requirement is, when we click on the link in knowledge articles it should redirect to new portal without changing links in knowl...
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