Security prevents writing to this field when updating Request for field

[Ryan38]

Hi guys,

I have an issue where I'm unable to update/change requested for field.

I wonder how I can fix that?

[Yash Agrawal1]

From which state you are facing this issue.like from new,in progress?

From your inputs i am trying to get that is there any ACL is restring to update it or not.

Regards

Yash Agrwal 

[Ryan38]

Yes, it doesn't allow to update.

Hope the message helps you.

[Yash Agrawal1]

Hello ryan

as you see below the green line

incident/caller_id.write=false

means you do not have access to write/update on that filed.Please correct me if i am wrong

Regards

Yash Agrawal

[Ryan38]

You're not wrong. I track back and this is where Im currently stuck. It doesn't allow me to change it. However, when I check "record/sys_security_acl.script/write" or other, it only requires security admin. Even though I have that role but still can't do anything.

[Ankur Bawiskar]

Hi Ryan,

which field is this?

it seems there is field level WRITE ACL which is blocking.

please debug security rules and check which ACL is blocking

Regards
Ankur