Security prevents writing to this field when updating Request for field

Ryan38 · ‎09-20-2020

Hi guys,

I have an issue where I'm unable to update/change requested for field.

I wonder how I can fix that?

Pradeep Sharma · ‎09-22-2020

Thanks for the update Ryan. Let me know if that answered your question. If so, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

View solution in original post

Ankur Bawiskar · ‎09-21-2020

Hi Ryan,

as per your earlier screenshot you wanted to check for the Requested for field

But the ACL in the image is for the caller_id field. Is the label changed from Caller to Requested for on incident

please check the ACL for the Requested for field?

As per the ACL the caller_id field would be editable only for new record.

If you are trying to edit the field for existing record this ACL would block you.

Also check any list_edit ACL on that field

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Sajilal · ‎09-20-2020

Hello Ryan,

I am guessing this is the created by/updated by field which is from the Task table.

There is a OOB ACL which always returns false and is not able to be edited for Admins too, i suggest you to not change the settings for this. But here is the ACL

https://YOURINSTANCENAME.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=2cb41e280a000704006938ad2c722dab

Hope this helps!

Please Mark as ✅ Correct if this solves your issue and also mark ???? Helpful if it helps resolve your problem.

Thanks,
Saji