Select what fields are visible on a record preview

[Alex Saager1]

I'm trying to figure out where to select what fields are visible on a preview pop up but am unsure where to do this.

In this case I want to add a custom field to the company popup on the incident form

Many thanks,

Alex

[Peter Bodelier · Accepted solution]

Hi @Alex Saager1,

You will need to change the sys_popup view to change the fields.

If it doesn't exist yet you can create it.

See Changing the view when Reference field icon is clicked (by creating sys_popup view) - Support and Tr... for your reference.

[Alex Saager1]

Perfect, thank you @Peter Bodelier 

[litchick10]

This takes me to a knowledge base I'm not authorized to access even after logging in, is there a public version of this information available?

[AnveshKumar M]

Hi @Alex Saager1 ,

Have you referred this solution

https://servicenowguru.com/scripting/client-scripts-scripting/javascript-popup-boxes-servicenow/