Self Service Portal Usage Stats

[anthony_d_amore]

Hello, i am looking for some advice in regards to getting usage stats from the Self Service Portal.

This like, number of visits to the sites, where the users are located, items they are clicking on (that type of thing)

If anyone has a good way can they please share

thanks,

Anthony

[Michael Fry1]

In the Service Portal app, there is a module Usage Overview. That might get you started.

[Blaze2]

https://yourinstance.service-now.com/nav_to.do?uri=/home.do%3Fsysparm_view%3Dsp_overview

Go here, changing "yourinstance"

As Michael said before, you can also Service Portal> Usage Overview

[Jay Freise]

Hi,

If you have Performance Analytics (PA) you can go to the store and get the Performance Analytics Content Pack for Service Portal.

Summary

ServiceNow® Performance Analytics Content Pack for Service Portal allows administrators to monitor the traffic across all portals. Administrators and service delivery executives can use visitor and view metrics to improve the portal experience, increase satisfaction, and drive adoption.

This content pack is available to customers with any form of Performance Analytics entitlement.

Cheers,

Jay

[NancyS1]

Thanks @Jay Freise - I've installed this plugin in our dev instance and see the dashboard it provides, but there's no data. Even after a day of clicking around on all the pages, doing searches, and opening tickets, there's still no data. 

Is there a configuration step I've missed? The documentation doesn't give much in the way of instructions. 

thanks
Nancy