Create incident by clicking on QR code
Hi All, Could you please let me know how to Create incident by clicking on QR code. Thanks, Priyanka
Forum Posts
How can I set an user to never locks
Hello Team,I need to know how I can set an user in servicenow to a value that never locks, its because this user is implemented in a web service and when is its locked the services can not be consumed by final users. So I need to set it to that value...
Adding a field to problem form which is available on incident form
Hi Team, I have one requirement to add a field which is currently available in incident form to add in problem form. That is a field named 'Abc' currently available in incident form. I need to add the field 'Abc' to problem form. Could any one please...
Integration giving 400 error , when i trigger it
Hi All, I have a Business rule from where i am triggering this integartion it is in a "XYZ" scope. and my rest message is in Global scope ,v i have changed the setting to All scope This is giving me error. 400 try { requestBody = { ...
How to send the notification with all the populated data in the requested item
Hello Everyone, I have a requirement where I need to send the notification via mail script with all the data in the requested item. Can anyone help me in achieving this.
Auto-generating Requests from emails
Is anyone auto-generating requests based on the content of an incoming email? We have a generic email address that we would like to forward to Service Now and auto-generate requests. Sounds simple enough, so I was hoping someone had already implement...
Articlebody is missing in some of the knowledge article in Self service portal
Hi guys, As we are facing the issue related to the knowledge article body is missing for some of the article in Self service portal. we are using GBP instance as we have recently upgraded to San Diego version can anyone help me where I can able to se...
How are new assessment instances created in the asmt_assessment_instance table?
How are new assessment instances created in the asmt_assessment_instance table?
Resolved! How to integrate outlook calendar with change management
Hi Folks,Is it possible to integrate Service now changes with Calendar, so that it will reflect as a meeting in calendar of particular group who has to implement the change(Assignment group).Regards,Damini Tyagi
Received emails are not showing in incident activity stream
Hi, We have CSM activated and the majority of our communication runs through CSM cases, but we have a few monitoring systems that currently are integrated via email, i.e. an incident opens if a customer's CheckMK monitoring system sends an email to t...
How to stop email notification for a catalog item when RITM is closed complete notifications is triggering from sc_req table notification?
Hi Can anyone help me with the solution of ' stopping an email for a catalog item' when the RITM is closed, notification is getting triggered from sc_ req table, iam not able to select the name of the catalog item in the conditions? Can anyone help ...
How to find which inbound email action created the incident?
Hello experts, Could you please help find which inbound email action triggered to create a incident? I can see the instance has a email received and I can see that email has a target incident created. But I want to find which inbound email action cre...
Resolved! Switch View back to Default from Self Service
We had a user that witch their view on a RITM item to Self Service and cannot switch it back to Default. How can I switch it back to Default when selecting View from the drop down and selecting Default does not work.
Incident.do form?
Hi, I was playing around with something and seem to have messed up the form which opens with incident.doRight now, its opening the "Notes[inbox view]. How do i set it back to open Incidents? I have another instance from where i can XML import as need...
Best practice on making changes to closed incidents?
OOTB, non-admins cannot make any changes to closed incidents, but Admin can do. 1. Does ITIL say not make updates to closed incidents? (I couldnt find any ITIL references) 2. If suppose we make updates to closed incidents, will there be any impact to...