A text should appear whenever the mouseover was on choice field
Hi, There is a choice field in our catalog so whenever the mouseover was done on the choice field a text should be appear Thanks, Asish
Forum Posts
Resolved! Unable to update users table when using normal account / admin account will work
Hi Everyone, I have a question, when I process the request using my admin account this below script is able to work. But when I am using my normal account this is not working. Is there something that I need to do to make it work using my normal acc...
Resolved! Get user details in the List collector variable on the catalog form
Hi, I have a custom table(u_userslist) in which two fields are of List type(Primary users and Backup users). I want to auto-populate all the selected Primary users and Backup users in the List collector variable(all_users) on the catalog form. Thank...
How to add BST timezone to ServiceNow?
We currently have GMT timezone for UK users, but for the summertime they use BST, this causes their tickets to be timestamped with a 1-hour difference.Any suggestions on fixing this or how to add BST to ServiceNow for summer time?Explanation of BST a...
Resolved! Workflow still continue after cancelling the RITM
Hello, maybe someone from the community can help me, we have this UI Action ="Cancel" in RITM form that can cancel the request.In some request items, when the support person normally cancel the request:State = Closed IncompleteStage = Request Cancell...
How to restrict email notifications by assignment group or domain
Good afternoon, everyone! I'm looking for guidance on the best way to restrict most email notification templates from sending to members of a specific assignment group or email domain. Ideally we only would like to have this group receive email notif...
Resolved! purpose of Weight field on Notification?
We have implemented several notifications against Incident table with different WEIGHT value with 10, 20, 30 by different implementors. Does anyone let me know what the purpose of the weight field of the notification? Is it precedence idea? No notifi...
Resolved! Delete automated indicator
Hi everyone,Can you please explain me if it is possible to delete an automated indicator created by me? I created an indicator using the wrong indicator source, so I would like to delete it from the system. Please help me if you know how will I be ab...
How can I get a list of tickets associated with a user
How can I get a list of tickets where the user is either the Requester, Requested For, Assigned To. Basically if a user is associated with a ticket in any way.
Apptio to ServiceNow data storage
We have an integration with Apptio and we are pulling the data in JSON format which is bring the costs related to an application. We are looking out to find cost tables where we can put the data in Servicenow, below is a JSON example of the data: { "...
Resolved! How to set due date on sc_task using workflow but after the generation of catalog task
Hi All, I am having a requirement where I need to set the due date of the catalog task when a field value changes in RITM. Until that time due date should be empty 1. Create a request in service portal 2. Req, RITM, Sc_task are generated via a workfl...
What do I need Taxonomy Layers for?
I am starting off to create our IT Portfolio. What is the benefit of creating different Taxonomy Layers? To me, it seems they are rather getting into my way. When I create a node on Layer 2 or 3, I always need to create a parent node - that would be ...
I'm using postman and trying to create record in servicenow.. but I'm getting error as "user not authenticated"
I'm using postman and trying to create record in servicenow.. but I'm getting error as "user not authenticated" For instance SSO was enabled.. i.e., Okta.. so what things I need to take care?
Help with external users create incidents from service portal?
Hi all, I have multiple different customers who wish to have access to create incidents via service portal. Customer name should show their company name only not others. They should also see the status of their incident on the portal. Can any one pro...
