How to send notification to requested for user when RITM requested is APPROVED or REJECT
Hi All, Send Notification to user when RITM request is APPROVED or REJECT with variables. Please help me on this . Thanks, Suresh
Forum Posts
How to preserve applications from App engine before cloning
Hi ALl, I have an instance which is in Rome and wanted to clone and upgrade the instance. How do I preserve the applications developed using App Engine studio without getting cloned. I dont want to loose the progress.
How to visible the section based on the subcategory or assignment group to visible the section.
I have created record producer.In target record i have created one custom section and one field (i.e unmandatory). i want to visible the my custom section and under the field should be mandatory in when subcategory is "Release" and Assignement group ...
Resolved! How to dot walk a reference type list field
Hi, How to dot walk through list type reference field. I have table called escalation. so, there's field called task that's List type field reference to task table. So, I have to query as below. ticket_number='INC9876234'; var gr = new Gli...
What would be considered a good response rate for customer satisfaction surveys
Hi, We are sending customer satisfaction surveys at the resoluton of each ticket. I am looking for what we should expect nowadays to be a good response rate from users.
Resolved! How to add a separate button in confirm box?
I got a requirement to add one more button in confirm box. Can someone help me with that in service catalogs? I need that button at yellow bar.
Auto Populate a list collector field
I currently have a Service Catalog Item that does the following: Catalog Item background Host Name is a reference variableSystem Owner is a reference variable The System Owner auto populates based on the host name. Workflow The System Owner needs to ...
Resolved! How to Send table name & query dynamically to script include?
How to Send table name & query dynamically to script include?, so i will get list of records. ~Thanks
Flow Designer to check for all parallel sc_task state if anyone updated 'Closed Completed'
Hello, For RITM, if parallel sc_tasks are generated (example 4 tasks) via flow. If anyone of sc_task is close completed how can we monitor this using flow designer. As we need to perform other actions once anyone of sc_task is close completed we don'...
Post csv file in FTP server location
Hi All, How can we extract data from ServiceNow and post in FTP server location. We have installed CrossFuze data extract, but we do not want to use mid-server, instead we need to use mid-server cluster. Any other ideas apart from CrossFuze, or can w...
Resolved! Help in Phone Number formatting in variable
HI Experts, Kindly help me, I have a mobile number variable in Single line type. If entered as 0420111111, it should format as +61 420 111 111 and should happen onChange action. i tried creating an Onchange catalog client script with below code i f...
Getting a ServiceNow Dev Environment
I want to build integrations with ServiceNow, I setup a dev environment and it provided me with App Engine Studio, now it's showing me app templates and apps I can "create" with no coding, etc.. I don't want to create a new app in ServiceNow, I want...
Resolved! How to handle if my getValue('number').split(',').length; return NULL
I am writing a server script similar to this instead i have a List field that holds multiple items and I want to count how many items are in that list when the list is populated using problem_data.list_field = gr.getValue('list_field').split(',').l...
Parent Location field should show only Parent Locations
I have a requirement that the incident record producer should have a Parent location and sub location field. The Parent Location field should only show up options which are parent to other locations. I have a script include as below: Name GetParent...
RegEx on server side scripts
Hello, Need to write script in server side to replace / or \ with empty space. I found below in community: The SNC.Regex API is not available for scoped applications. For scoped applications, remove the SNC.Regex API and use standard JavaScript regul...
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