When I am adding a link in worknotes or comments in agent workspace , it is not coming as link rather a simple text , i want to enable it as link when i put any link there. Note - I DO NOT WANT TO MAKE THIS PROPERTY - glide.ui.journal.use_html AS T...
Hi All, Could someone help me understand parent child relationship for incidents. From what I see in ServiceNow docs The parent and the child incidents are synchronized such that the state of a child incident changes depending on the state of the pa...
I am currently trying to create a child ticket with all the information from the parent in it.Using the new button on the related list 'Facilities Request->Parent';the following client script is triggered: function onLoad() { if(g_form.isNewRe...
I want to send an email notification to "Assigned To" or "Assignment Group" when priority has changed. For example:Send notification when priority change from (1 - Critical, 2 - High, 3 - Moderate, 4 - Low) to (1 - Critical, 2 - High, 3 - Moderate, 4...
Unable to create a variable in rich text format, Receives error message that states invalid insert and 'variable names can only contain alphabets, numbers '_' characters. They must begin with an alphabet'
Hi Experts, Can someone please tell me, How to add Signature or template while replying to an email from CSM/Agent Workspace For example : For Notifications we can create template but for reply to an email we're not able to add signature of templat...
Hello, Is it possible to add the IF/ELSE condition in Advanced Reference Qualifier? On the service portal, I have a Record Producer. I want to put a condition that if (current.variables.u_name == current.opened_by) then call my script include into re...
Hello, I'm building the vendor management workspace out of an existing SN instance and I'm trying to determine what roles, groups and users I need in assign, without giving access to the entirety of the ITSM instance. any methods/suggestions?
Hello, I need to call the workflow from client-side code using script include. I have tried with the below code but it did not work. Can anyone please help me to solve this issue? I am unable to call the workflow through this code. Clientside code : ...
Hi All, Actually, I need to get the value of the reference field. So I am using 'g_form.DisplayBox('')' but it not working in the portal and gives a javascript console error. Can anyone help me with that? Note: The field refers to the Service offerin...
I would like to filter the server "start date" from the beginning of the month two months before today.I know the settings for the last month and 60 days ago, but I don't know how to filter from the beginning of the month two months before the curren...
Hi Team, We are trying to insert a new record in table 1 using background script, This new record needs to be referenced with another table (table 2). The issue is new record is getting created but the reference field is empty. var order = "324321...
Hi All, We need to create a report on incidents which are breached on previous month for resolution sla and also closed on the same month. We also need to fetch in which assignment group, the incident got breached. As of now, I have created a report...
If record exist in the table, the catalog form should not allow to submit and should display the alert message with Record already exist. If it is new record the form is allowed to submit and insert the record. But when Iam trying to submit the form ...
How to create a change record from a UI action on incident form and pass some details to the change record such as, short description from the incident form or any other field. Thanks
