Hi, I have created a workflow and attached to a catalog item and captured in a update set in Dev instance. now I have moved that to test environment, when i am clicking on previewed it is showing an error : "Could not find a record in sys_user for c...
I would like to edit the page text but I can't seem to find it. any hints?
how to delete work notes in service now ticket
Hi all, I'm trying to find the best solution to remove the preview icon from one of my reference variable (Requested for) from all the items on the Service Catalog. Can someone assist suggesting the 'best practice' solution? Thank you, Preet Patel Th...
Hello, I have a Catalog item date field with (attached) Catalog UI Policy and/or Catalog Client Script is working fine in Service Catalog but not in Employee Portal? In the Date Field, user will not be able to select any day that is less than 10 day...
So here is an example I found and slightly massaged already: if(!gs.getUser().isnotMemberOf('sys_id')){ //sys_id of group to check if user is a member of current.addQuery('sys_id','!=','sys_id_of_group_to_hide');} (In that example, I changed !...
Hello Team, I am looking out for code to implement predictive intelligence on incoming incident, when an incident is getting created want to auto fill the category on the form, can someone please provide some inputs on how to go ahead. Thanks in adva...
Hello, For one of our forms, we want to display a set of fields based on the quantity of the line item (max is 15). example: If quantity is '1', show one section only consisting of 8 fields. if quantity is '2', show two sections consisting for 2*8 fi...
Hi All, I am quering a table and want to save this record , so my format looks like this . so first one is the Sys_id and it has more than 1 record associated with it. which i am getting from a table. how can have a Json for this and then how can...
I need to know if there is any table that stores data of the records created in Platform. Records may be incident, problem, ritms(req), change or ...... If there is any table that stores all these data which is created only through platform not from...
How can I compare the planned end date time with the current date time in the change request if the current date time is greater than the planned end date time then I need to update the change task's work notes. (script in Schedule job)
Hi, I have told that you can create a knowledge article from a closed incident through the KCS integration. Is this correct? If yes, how can I activate this functionality? Thanks & Regards, Tomi Corigliano
I have written below script in Before Insert BR to Populate Correlation ID as TCSCE:{Number}. But number is not getting populated. screenshot below. var abc = new GlideRecord("incident");abc.initialize();abc.correlation_id = "TCSCE:" + "{" + abc.n...
Hi Team, We need to block a certain country users from accessing the Service Portal,and also the Case Management.How can we achieve this. Thanks, Karan
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