Send email notification to the assignee user after the schedule time passed in change managment.

[Kanna12]

Hello Every one,

I have a scenario that i need to send email notification to the assignee user after the schedule time passed in change managment.

Could you please assist me.

[Dr Atul G- LNG]

Hi @Kanna12 

Number of ways to do this, 

1. Schedule job

2. Flow Designer - I will prefer this, as it is low code . You can create a schedule every 5 mins or so,

Trigger

Schedule

Action

Look up Record where current date > plan end date

for each record

Email notification

https://www.servicenow.com/community/developer-forum/flow-designer-issue-for-sending-reminder-emails...

https://www.servicenow.com/community/developer-forum/flow-designer-reminder-emails/m-p/2413189