Send email notification to the assignee user after the schedule time passed in change managment.

Kanna12
Tera Expert

‎07-12-2024 02:07 PM

Hello Every one,

 

I have a scenario that i need to send email notification to the assignee user after the schedule time passed in change managment.

 

Could you please assist me.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-12-2024 02:11 PM

Hi @Kanna12 

 

Number of ways to do this, 

 

1. Schedule job

2. Flow Designer - I will prefer this, as it is low code . You can create a schedule every 5 mins or so,

Trigger

Schedule

 

Action

Look up Record where current date > plan end date

for each record

Email notification

 

https://www.servicenow.com/community/developer-forum/flow-designer-issue-for-sending-reminder-emails...

 

https://www.servicenow.com/community/developer-forum/flow-designer-reminder-emails/m-p/2413189

 

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Dr. Atul G. - Learn N Grow Together
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