Send email notification to the assignee user after the schedule time passed in change managment.

Kanna12
Tera Expert

‎07-12-2024 02:07 PM

Hello Every one,

 

I have a scenario that i need to send email notification to the assignee user after the schedule time passed in change managment.

 

Could you please assist me.

0 Helpfuls
  • 259 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-12-2024 02:11 PM

Hi @Kanna12 

 

Number of ways to do this, 

 

1. Schedule job

2. Flow Designer - I will prefer this, as it is low code . You can create a schedule every 5 mins or so,

Trigger

Schedule

 

Action

Look up Record where current date > plan end date

for each record

Email notification

 

https://www.servicenow.com/community/developer-forum/flow-designer-issue-for-sending-reminder-emails...

 

https://www.servicenow.com/community/developer-forum/flow-designer-reminder-emails/m-p/2413189

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls