Send notification to guest user email

[Daemon1]

We have created a flow which triggers when an email is received from one email id.
 Now when a user whose account is present in instance for that it is working fine.
For unknown account we are facing following issue:
1. In activity it is showing that the incident is created by guest, but caller_id is not getting updated as guest.
2. As the email address is not there in user table, we are not able to send the acknowledgement notification to the guest user's email address.

Kindly let me know how we can achieve this.
TIA 

[Daemon1]

Hello Sandeep,

I have attached the flow screenshot.
We just check for email of type received which will trigger the flow and will create incident

[Sohail Khilji]

Hi @Daemon1 ,

You can approach this in multiple ways.

1. In incident record System will show created by as Guest but in the email log there is field user where you can find the source email id from which incident got created - you can add this to the incident watch list.

2. You can use event to trigger notification to this email on incident creation. ( Try this approach)

3. In the flow map the caller field to Guest.

I hope this will help ..