Sending 1 email notification for all 7 days approval reminder
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8 hours ago
Hi All,
I have created a flow that triggers an event to send an email notification for every approval record that are created 7 days ago, but this is sending email for each record, I'm thinking of a way if it's possible to send all the users pending 7 days approval record in one email?
example:
user Beth Anglin
pending 7 days approval
3 RITM approvals
2 Change request
instead of sending email for each record the notification will send 1 email for each table (RITM, CHANGE)
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7 hours ago
so it means 1 email per approver listing down pending approvals
see below link where I shared solution for something similar, enhance it
I used scheduled job for that earlier
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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6 hours ago
You can schedule a daily SN job (or a Flow) that queries sysapproval_approver for records in Requested state older than 7 days, groups them by approver, fires an event for each approver, and uses an email notification with a mail-script that looks up all their pending approvals (RITM / Change / etc.), builds a single HTML table, and sends one consolidated email per user instead of one per record......
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Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/