Sending Back a request to correct certain fields

Stijn Van Huffe
ServiceNow Employee
ServiceNow Employee

‎09-21-2023 08:10 AM

Hi 

 

I would like to understand if it is possible to send back a request (form) to the requester so he can adjust the field?

 

Thanks.

Stijn

0 Helpfuls
  • 331 Views
1 REPLY 1

Peter Bodelier
Giga Sage

‎09-21-2023 08:15 AM

Hi @Stijn Van Huffe,

 

If the requester has got the rights to edit the requested item, this should be possible.
Although... It really is not done according to ITIL.


Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.
0 Helpfuls