Sending Back a request to correct certain fields

Stijn Van Huffe
ServiceNow Employee
ServiceNow Employee

‎09-21-2023 08:10 AM

Hi 

 

I would like to understand if it is possible to send back a request (form) to the requester so he can adjust the field?

 

Thanks.

Stijn

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Peter Bodelier
Giga Sage

‎09-21-2023 08:15 AM

Hi @Stijn Van Huffe,

 

If the requester has got the rights to edit the requested item, this should be possible.
Although... It really is not done according to ITIL.


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