Sending reminder email through workflow

[Hao Vi Mac]

Hi everyone,

I'm having a requirement is that to send a reminder email to recipient if they have not taken any action via the first email sent out for a period of time such as for 2 weeks. The email will trigger an inbound action to update a field value of a catalog item record, this field is a custom and is used to track the user's action taken through the inbound email action.

The process which I have implemented is running as a workflow. Here are the workflow and the path it processed and its history:

It turned out to be working at all as I expected but I saw at the "End" activity, it got cancelled. Is it alright to be in that way or is there any thing to be adjusted for the reminder sending?

Thanks,

Hao

[Community Alums]

Hi @Hao Vi Mac ,

Did you check for any other catalog items if "End" activity got cancelled?

[Hao Vi Mac]

Hi Sandeep,

I created some new catalog items and started workflow via script, it still showed cancelled at "End" activity if I waited for that "Timer" triggered and sent the email again (set 10 minutes for testing). When I clicked on action from email which triggered inbound email action it would go to "Wait for condition" activity and proceeded from there. In the end, the workflow was completed and "End" activity showed the cancelled status.

[Community Alums]

Then its fine.