Service bridge Plugins

[Vinay49]

Hello All,

We have a requirement that an incident be created in instance B when a case is established in instance A from portal and assigned to a specific (XXX) group.

We considered use OOB service bridge for this. So the query is now.
Two plugins (SB for providers & SB for consumers) are offered.

there are two plugins available(SB for providers & SB for Consumers)
In which instances we can install these plugin?

SB for providers in instance-A?

SB for Consumers in Instance-B or Other Way Around?

Thanks in advance.

[SrdanMatijevic]

Are you describing some sort of proactive case creation scenario i.e. you create a case on the vendor side which then creates an incident on the customer side?
The record creation can be initiated from both directions. Usually, the vendor is the Provider and the customer is the Consumer. Please be aware that only the Provides plugin needs to be licenced so it is usually the vendor who will be the Provider. A licensed Provider can have multiple free Consumers i.e. the Consumer plugin is free of charge.

What exactly is the business scenario you are trying to support?

[SrdanMatijevic]

I forgot to add some helpful Service Bridge resources:

NowLearning training

Implementation blog

Documentation