Service Catalog Configuration Item LookUp

[Priyanka Gupta]

I have a Catalog Item 'Loaner Laptop Request'. I am creating a task using a workflow and assigning it to the concerned team as soon as a user creates a loaner laptop request.

After the task has been assigned to the concerned team, I want to give them the power to assign a respective Configuration Item to the requester. The requirement is to show only 'In Stock Computers' in the Configuration Item lookup instead of all the CIs.

I tried writing a Dictionary Override -> Reference Qualifier with a custom condition on sc_task but I don't think this is a good idea because my application is in a global scope.

How should I achieve this?

[Vignesh21]

HI,

If you not using cI loopup field anywhere else then duplicate the variabe and give give this reference qualifier

[Priyanka Gupta]

We are using CI lookup field in a couple of applications

[Vignesh21]

Does CI loopup in another application have reference qualifier? if not then prob u can duplicate the CI lookup just for this table

[Priyanka Gupta]

Can you give me an example on how to do this?