Hello,im dealing with issue our customer has on their custom Portal Page. They are trying to make the KNM Option "Attachment link" - that shows download link for KB attachments instead of showing KB - work on their custom Portal. The option was previ...
When do you use the “KCS Article” template that exists in OOTB?Is this template intended for internal, specifically ServiceNow instance management users?I would like to know when to use the “KCS Article” template in OOTB, since a KCS template exists ...
I have a catalog and which requires sequential approvals to be configured. There are 3 approvals among them that requires a approver to provide an explicit confirmation to a checkbox of Risk Acceptance. The approval screen should show the check box ...
Hi, The request is to send an email to user with itil group names if user a member of itil group. How to achieve it?
Hi team, Shall I use the setValue in on submit client script.i have a scenario like, in catalog item there one variable like risk rating data type is select box (High,low,medium)i am getting the risk rating value from the script include that script i...
HI, I have two ways.1. Flow designer2. Created BR to store the timestamp of active changes to false to a custom and Then a schedule job to run. - When i run this scheduled job script as background, it is not waiting for the time specified. It imm...
Hello All, I am encountering a redirection issue with incident tickets when searched using the search bar on the Employee Center portal. Whenever I search for an incident number in the homepage search bar of the portal, it should open the incident in...
Hi Team,Can anyone provide CIS-ITSM dumps. I appreciate your assistance.
Hello, We have incidents that are associated with problem tickets that are not being updated with information when comments are added to the problem. Is there a way to add the comments from the problem into the incidents? Thank you, Alex
Hi All, Has anyone implemented the below requirements: Add link to on-call record next to assignment group on the incident tickets. I followed the https://servicenowguru.com/ui-macros/on-call-calendar-popup-ui-macro/# and made few modifications, but ...
Hello Community!My CIM Dashboard does not reflect the data under "Prioritized List Using Spotlight". The Spotlight is activated and correct table selected, but even after i execute the job it does not appear. What could be the reason and how to fix i...
Hi, I need help on one of my requirementI have created a group called "test". If any user gets added into the group having 2 roles "itil" , "admin" , then he should be automatically added to the group which i have created called "test" . @Ankur Bawis...
Hi All, I have one query when end user raised ticket from SP and ITIL user work on that, I am facing 1 issue in SCTASK,When some one add table in description it is covering full table but in Activity part only half table is coming. please let me know...
Hi Community,We are new to Service Now having just gone live this week. We have a few order guides configured by our SI partner and currently all the items are turned on. Ideally we would like some of the items turned off as they are optional but we ...
Hi team, I need your help in shortening the url mentioned under URL type field.I have a URL type field and under calculated section with calculation type as script, I have given the script something as below: var url ='https://myinstancedev.service...