Hi, I am experiencing an unusual issue with SLAs. I have a two conditions to STOP SLA calculation and they are State != New or Assignment Group !=ITSD. For some reason when the first condition meets, the SLA stops but not when the second condition ...
Guys,I got stuck with current.setAbortAction(true) in a business rule... I have a simple business rule on an incident table:When: BeforeUpdate: yesCondition: current.category=='Software'&& !current.hasAttachments()Script: gs.addInfoMessage...
Please help on the pagination in servicenow widget i want to add the pagination in my custome widget
Hi Team, Can You help me with step to check below requirement Allow the ability to see how many licenses are available and used before a catalog item for a new request is submitted. In addition, after a specific threshold is reached inform the POC ...
Hello All, I have to open a popup modal in Service operation workspace where on change of Caller a g_modal will open up and it will show CI assigned to that user and in choice and after selection of the CI from the list it should get mapped in the c...
Use Case:We have set up an SLA of 8 hours for working on incidents. The SLA has a service commitment for 90 for a certain service offering, meaning the vendor has to comply with the 8 hours SLA for 99% of the time.But the vendor also committed to res...
I have a change request and it has child change request. When parent record is closed, child record should automatically be closed. The parent record is getting closed from workflow. I have created a BR on after update to set the state of child recor...
Intro:I am trying to add a filter for Edit.. button on a Related lists. This Edit.. button was coming as part of the newly created m2m relationship b/w 2 tables. Now, when I am trying to add the filter conditions via "Edit Default Filter" option in...
Hi Guys, We have one requirement where we have to copy the groups from production environment to subprod (Dev and TEST) with same details along with sysid, the main important thing to keep the same sysid in subprod instance. We want to automation so ...
Hi,In ATF impersonating step is not working please find the screenshot It is working fine yesterday, please help me out what is the reason for this error. Thanks,
Hi All,I want to give write access to last 3 fields to those who will be Portfolio Manager.Please refer to attached picture for more clarification. Please reply asap. Thank you @Ankur Bawiskar ,@Ravi Gaurav , @ Sandeep Rajput, @ AG_ LearnNGrow
Hi Folks, We have upgraded to Vancouver, and as a result, the crypto module has appeared in the development instance but not in the production and test environments. After carefully reviewing all the community posts related to disabling the propertie...
Hi Guys , we have few catalog tasks in which the "cat_item" field was empty and also assignment group was also empty.Kindly please advise us what would be the issue. Please find the attached screenshot.
@Dr Atul G- LNG @Ravi Gaurav @Ankur Bawiskar @Allen Andreas @Mark Roethof HOW to check to which database we are connected on our instance in servicenow?
Hi @Ankur Bawiskar, I have requirement where in when user's raise a request and a task will created for that request. (Task is created via flow designer) I need to populate assignment group of tasks based on drop-down variable 'city' in the catalog i...