I have a use case where users would be able to raise request to receive new asset, loan asset, transfer asset and liquidate asset. I'm thinking to start the process using a catalog item so a Request record would first be created. However, I then noti...
Hi Team, I am facing problem on Incident form I have different view's (like view1 , view2,view3....) and in every view few fields are mandatory , Right now view1 is active ,end user filed the all fields in view1 after fill the form end user click the...
I have created OOB Agile configuration on an instance and tried creating Demo Products, Releases, Themes, Epics, Stories and Scrum tasks. Created Sprints, assigned stories to the respective sprint and kept states as different for stories. When I try ...
Hi Community, I have an assignment rule when ci is xyz i want to assign it to a group. I have already created it but its assigning it to the wrong group. Please let me know what i need to do now? Thanks
Hello All what are the possible ways to upload attachments(custom table attachments) to Amazon s3 bucket from servicenow.
Hi Team, Can someone please help me on the below query. In flow designer ask for approval i have used the below script.var user1 = fd_data._1__get_catalog_variables.user1;var user2 = fd_data._1__get_catalog_variables.user2;return "ApprovesResU["+user...
Hi, I would like to create a report that shows me all Requests/Tasks and Incidents that have been resolved/completed by my team over the last year, so a trend report. Is it possible to get this from the same table or will I need to create two repor...
Hi experts, I would appreciate help with a problem I am facing.I created a variable in the service portal form called category.Type: Lookup Select Box. Type Specifications TABLookup form table : incident[incident]Lookup value field : Category[categor...
Hi All,I have a requirement to remove the users from particular group and also to make the user profile Inactive if the user has not logged in for more than 30 days. How to do this? also please do provide the code required to do this if possible. Tha...
Hi, As a part of a requirement i wanted to check if we can create custom fields on the Assessment Instance Question (asmt_assessment_instance_question) and Metric Result (asmt_metric_result) tables. Which is the best table that suits for customizatio...
Hello Reader, I have a requirement to create multiple catalog tasks using a Flow Designer that works on the trigger of Service Catalog. So, here is the scenario. There a user filed of 'List Collector' type. Now, a Catalog Task should be created for e...
We are reviewing the use of the On-Call module for all our IT teams. Approximately 15 IT teams.Questions:1. While each team can setup their schedule, roster etc. who is the arching owner of the On-call module? is it the service desk? is it the SN adm...
Hi...I have to make the "work notes" field mandatory if the "priority" field changes, I have achieved this through "client script" but i need to achieve this using UI policyThrough UI policy what is the condition or script to be used ?Can anyone he...
Hi experts, I'm starting with Widgets and I'm need to pass a value from the spModal to the widget, I'm trying the "widgetInput" parameter, for example: spModal.open({ title: 'My First Widget, widget: "my_first_widget", ...
I want to prevent ITIL users from being able to check the VIP box under the sys_user (User Record). Only ITIL_Admin should be able to check the VIP field under the sys_user(User Record). Is there a simple way to do this without scripting? A screen ...
