Service Catalog Configuration Item LookUp

[Priyanka Gupta]

I have a Catalog Item 'Loaner Laptop Request'. I am creating a task using a workflow and assigning it to the concerned team as soon as a user creates a loaner laptop request.

After the task has been assigned to the concerned team, I want to give them the power to assign a respective Configuration Item to the requester. The requirement is to show only 'In Stock Computers' in the Configuration Item lookup instead of all the CIs.

I tried writing a Dictionary Override -> Reference Qualifier with a custom condition on sc_task but I don't think this is a good idea because my application is in a global scope.

How should I achieve this?

[Vignesh21]

If you drop me email i shall send u the xml file

[Priyanka Gupta]

Yes! It has a reference qualifier in another application. Is there a workaround?

Could you please share your email id with me or tell me how to go looking for it? I tried looking at you vcard in your profile. There's no email showing up there.

[Vignesh21]

vigkum18@gmail.com

[Vishal Khandve]

maay br this code help you

var asset = new GlideRecord('hardware');

asset.addQuery('model', current.cat_item.model);

asset.addQuery('install_status', 6);

asset.query();

if(asset.next())

{

asset.reserved_for = current.request.requested_for;

asset.request_line = current.sys_id;

current.variables.Asset_Tag = asset.asset_tag;

current.variables.Hidden_Field = "item_in_stock";

asset.update();

return 'yes';

}

else

{

current.variables.Hidden_Field = "item_not_avalible";

return 'no';

}

[Priyanka Gupta]

I want to create a filter on the lookup search icon of the Configuration Item marked with red in the first image. I am very new to SN. It would be helpful if you tell me where do I write this script?