Service Fields change request

tushar_ghadage
Tera Contributor

‎03-31-2025 11:23 PM

Hi All , 

I have a requirement where on the service field on CR I want to prevent users from adding retired services to new change request.

 

 can someone tell me how to do it ?? 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-01-2025 05:18 AM

Hi @tushar_ghadage 

Here is a use case for CI, and you can use it in Services.

In the dictionary override, you need to update the reference qualifier for the Service in the change table.

AGLearnNGrow_0-1743509903083.png

 

 

https://www.servicenow.com/community/itsm-forum/how-to-restrict-retired-ci-s-on-incident-form/td-p/3...

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