Service Fields change request

tushar_ghadage
Tera Contributor

‎03-31-2025 11:23 PM

Hi All , 

I have a requirement where on the service field on CR I want to prevent users from adding retired services to new change request.

 

 can someone tell me how to do it ?? 

0 Helpfuls
  • 165 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-01-2025 05:18 AM

Hi @tushar_ghadage 

Here is a use case for CI, and you can use it in Services.

In the dictionary override, you need to update the reference qualifier for the Service in the change table.

AGLearnNGrow_0-1743509903083.png

 

 

https://www.servicenow.com/community/itsm-forum/how-to-restrict-retired-ci-s-on-incident-form/td-p/3...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls