In Knowledge Article, Paste formatting pop up is not available for some users

[AshwiniSawant]

Hello All,

While creating new knowledge articles and by copying and while pasting the content into the KBA article body, the pop-up should appear, but for some users it's visible and for some it's not. In the content, I am trying to copy and paste the link, images as well, by admin rights also unable to get this pop-up. 

Kindly suggest on this.

Thanks in Advance !

[Dr Atul G- LNG]

Hi @AshwiniSawant 

Is there any pop-up blocker on browser side? 

https://www.servicenow.com/community/developer-forum/paste-formatting-options-popup-that-appears-whi...

[AshwiniSawant]

Hello @Dr Atul G- LNG ,

Thank you for your response. There is no pop-up blocker on browser side.

[Dr Atul G- LNG]

There might be another issue. Is this happening in all browsers for the same user, or just in a specific one? You can log a new support case for this.

[AshwiniSawant]

Yes, this is happening in all browsers.