Service Portal is too slow - for particular catalog item,

Vinay nalla · ‎10-28-2020

when we request for an item from serviceportal, it tooks long time to open and some variables are not appear after open that item

Mark Roethof · ‎10-28-2020

So can you reproduce this on you Dev or Test environment with that user?
What is different for that User? Working on a different browser? Through a Virtual environment?

Have you tested impersonated as that user, with client side script / UI policies disabled, did this make a difference. And if yes, which specific client script / UI policies is the cause?

Have you tested impersonated as that user, with variables disabled, did this make a difference. And if yes, which specific Variables is causing this slowness? Anything special on this variable, for example a default value scripted? Reference variable, with massive contents? Etc..

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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