Service Portal - Service Status Widget is not displaying outages

[Lana Shostak]

I've created an Outage for a Business Service, which shows up in the Status History, but not in the Current status.

Can you please tell me what I might be doing wrong?

[AnirudhKumar · Accepted solution]

If you check the code that brings up the list of outages, it checks for 3 things:

1. Which class the Outage belongs to

2. The Begin date is before the present date-time

3. The End date is after the present date-time

Line 4 has some extra something. If somebody has pre-defined some classes in the widget instance options, then your outages may be filtered out.

How to check this? Hold Ctrl + right-click on your Current Status widget, then click Instance Options.

[Lana Shostak]

Perfect, thank you very much.  I saw where the issue was, line 4!

[Lana Shostak]

Perfect, thank you very much @AnirudhKumar

[kim-lindgren]

I have this exact problem, but the widget code in my case looks exactly like in the screenshot above so nothing has been customized. Still Planned outages will show but not Outages (the Current Status widget). I realize this thread is old but I thought I'd give it a try before I create a new one. @AnirudhKumar