Service Portal - Standard Ticket Header widget

[Vinu1]

Hi All,

I have requirement to customize the widget "Standard Ticket Header".

I have to insert state and impact field in between caller and urgent in the above picture. Please helps where it needs to be done.

Thanks in advance,

Thanks,

Vinu

[_ChrisHelming · Accepted solution]

You don't need to modify the widget to do that. The Standard Ticket page is controlled by the Standard Ticket Configuration (ticket_configuration table) for each table. 

So, for incident, go to Standard Ticket Configuration, select Incident and add state and impact under info fields.