Preview this record
Hi team, Could you please help me below issue, Description Copy the "preview this record" button from the incident form and add to: * Interaction form * REQ and RITM forms Best regards, Bablu
Forum Posts
Resolved! Fetching serial number from hostname of asset on catalog tasks.
Hi I am having a requirement. I am having one catalog item to order virtual machines. It contains two variables : 'hostname' and 'serial number'. These two variables are not visible in form. They are visible on RITM and sc_task. When the task is crea...
Set variable read only on order guide
Hello all, I want to implement set variable read only on order guide on the choose option page but not able to find any solution tried doing below catalog client script on order guide but it is not working any help???? function onLoad() { se...
Resolved! Difference between Service Owner Workspace and Service Operations Workspace
Hi All, In San Diego there are many workspaces like Service Operations Workspace and Service Owner Workspace. I would like to know the difference between Service Owner Workspace and Service Operations Workspace. For what purpose Service Owner Works...
Resolved! Walk-Up Experience - Limit who can "Schedule an appointment"
Is there a way, with Walk-Up experience, using a role or User Criteria, to limit who can schedule an appointment?
Populate the subcategory depending upon category on service portal.
Hi @Ankur Bawiskar I am trying to populate the subcategory depending upon category on service portal but its not working. It show no value in subcategory. Will you help me in this? Thank you. Client script: function onChange(control, oldValue, ne...
In Date variable I should select only 7 business days after dates and it should not allow to select any saturdays and sundays
HI I have created a new date variable, For this date varable i need validations like, I should select only 7 business days after dates and it not allow to select saturdays and sundays Can any one help me on this. Thanks Prasad.
Resolved! Create a hyperlink that opens a PDF file
Hi all, I am trying to create a hyperlink to help end users understand what they need to add to the field while submitting the request. The hyperlink needs to open a PDF document for their reference. Please find the screenshot attached. 'Guidance fo...
Resolved! sc_task state has changed to 8 (which doesn't exist in choice list) for a handful of closed records
Hey Everyone, An Agent reported noticing that a few of their closed reqtsk records states had changed to 8, When I open one of these records I can click the "state" drop down and see the label 8 in the list, if I click the "state" drop down on anoth...
Change Request Conflict Calendar Label Change
Hi, I have a UI action on the change request form as 'Conflict Calendar'. Once I click on the ui action, a calendar view of the change request opens as given in the image below: There is a row called "Blackout Schedule". How to change that Black...
Resolved! How can I get "security_admin" role.
Hi Team, As a admin I have "admin' access but doesn't have 'security-admin' role. How can I get this role to assigned to me. Our Support parter team members have that role, but those are not in contract with us now. so whom I have to reach to get t...
Resolved! How to make field ready-only based on the role?
I created a form and I want to make one field read-only for the certain roles. .how to achive this. ex: i need manager field non-editable for the user who have the these two roles 1. employee manager, 2. project manager.
Resolved! I want auto populate the value of caller and created on by incident form number on catalog item.
Hello, I want to auto populate the value of caller and created on by incident number on catalog item.(Please find attached Catalog form). I have written below script code it is passing Null (What code line need to add for Populate Created on date). P...
How can we check the requested for user, if he has already raised request subsequently popup message needs to be displayed underneath respective field??
Hi, How can we check if requested for user has already raised request? How can we stop submission of form if request is already existed for user who has been selected in requested for field. I tried with hidden field but I wanted to understand best a...
how to set default field value for the list layout column?
Hello Experts, We have a custom field on custom table which we have pulled out on incident form, that field is of choice type and set as 'Dropdown with None', Now the issue is whenever we are creating new ticket , that field value is showing none, bu...
