Hello, I am working on Record producer and I have to create SLA for that, In the SLA condition the SLA duration should be Four working days prior to value date specified by requestor in form(value date is the field in the record Producer). Lets say i...
When an incident is created from case table [ case table -> Form Menu -> create incident] (refer screenshot 1), then this case is added to Incident form [under Related Lists -> cases] (Refer screenshot2)----- This cases Related List is ootb availabl...
Dear Expert, There is a requirement to take the report of all the incident which was auto assigned to the assignment group using the auto assignment rule. Is there any out of the box flag for identifying incident if it was auto incident to the assi...
I am unable to select multiple tickets and close them. Usually I was able to select multiple tickets - and I would double click to change status. (even for only one) Now, there is no option - stating "Security prevents writing in this field" So the p...
Hi all, Please help how to show Reference field as Choice field. I have followed as per https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/administer/field-administration/task/t_DisplayTheRefFieldAsAChoiceList.html. but st...
I need to create multiple notifications for 'problem task' and 'incident' based on elapsed percentage. I'm calling all of that notifications on task_sla. My notification does not trigger attached is the conditions I set. Do I need to add wait point...
I have one Catalog Item which uses different variable sets. On the change of one variable's value in a single row variable set, I want to use that value for the reference qualifier in another variable in the multi-row variable set. How Can I do that?
Hi, I have some users who should handle sc_task records which are assigned to them.After I granted some roles, they can see their tasks from Lists page on Agent Workspace.However, they can't see "My Work" section on home page like an administrator. ...
We have a New Hire Order Guide. Managers are asked to complete the form prior to the new hire's start date. In this case, start date is ~1mo out.Manager could not find user in Requested For variable drop down list. User is listed as active in sys_use...
Hello, Similar to this question recently posted on community.service.com, I am getting an error which says: Context:Our servicenow admins did some work on our dev environment. Prior to this I exported my catalog item work to xml. After the admins m...
Hi Experts,Requirement is email validation .That should any email addresses noted in the "Email addresses" field when scheduling a report to be sent must end in company.com or servicenow.com."Email address" field is not a catalog variable. It is a f...
Hi guys, I am trying to build a script that would generate multiple approval requests according the user selection of a list collector variable type. What I have so far, is generating all the approval requests at once, so what I need is to the script...
Hello, I want to hide label type question on catalog form . I have already used these all methods g_form.setDisplay('variable', false); g_form.setVisible('variable', false); $(sys_id).hide(); g_form.setLabelOf('variable', false); but nothing is w...
Process FM Costs Scheduled job not setting the next Process date on Rate Card Cost(fm_ci_rate_card_cost). The Last process date is also not getting Changed. Process FM Costs scheduled job runs daily. New Expenses lines not getting created for the Ra...
For instance, I want to predict the assignment group. If solution_A does not provide a prediction for assignment group, I want solution_B to predict assignment group.
