When state changes to onhold , onhold reason will be visible in incident form Cab anyone give me explanation and when we use below states - Awaiting bridge call- Waiting for parts- Awaiting resolver response- Waiting for customer response.
I'm trying to use the Unite Gallery to put my images into a gallery on a UI page. This is the error i'm running into. Uncaught TypeError: e is undefined. I'm grabbing my images from a script that pulls a presigned url from AWS then populating the i...
Hi All, I am working on Inbound actions script and as per the test when I am getting the subject carried to the script the subject is getting replicated to the incident but the assignment group is left empty. function updateINC(inc){var NC = new Glid...
Hi Community Team,Does anyone know how to turn off the Reclamation Rule? See screenshot attached. (I don't see a toggle to turn it off or on)Thank you so much!-Andrius
I created a new Change model that mimic the Standard change but for some reason the Scheduled button is not showing at the top on the new model i have to use the state drop down to schedule. functionally it matches the original but i would like to ha...
In other tables the Watch List list collector object can also have an email box, for typing in emails directly which are not.I'm working in the Service Catalog, and would like to provide the ability for users to select a user from a list collector, b...
Currently, we are running a report on a daily basis to check for unapproved requests and manually marking them as Closed Incomplete if the request is not approved within 30 days. We are looking for a way to automate this. I think I need to setup a S...
Hi All, David has been allocated to one project as per day 7hrs , resource plan created against his name. now how to check his reaming availability hrs still, What is his Actual Availability hrs before allocation to project.?
Hello, I am told that we will not use any demo data from service now and all the data given by service now will be deleted (most of it). Now, I have been creating users and groups dynamically as required for my test case. Now, in the incident table, ...
How is the relationship read? Business Application Consumes Application Service? or Business Application Consumed By Application Service? Per my understanding, Business Applications make up an Application service. So it should be like 'Business ...
how to give access to user to create new records in cmdb_ci_business_capabilites table
On enabling "Risk Assessment plugin" for change request application, we get a UI action named "Risk Assessment". Once clicked, it renders through a UI page to answer Risk questionnaire. We are trying the UI action in workspace through workspace form ...
Hi all,I cant seem to modify an approved Standard Change Template. I have the role change_manager assigned to myself but when I click on modify template link in the template it goes the list of Standard Change Templates (All Templates). Any Ideas? T...
Here we have a requirement that need to call the survey record through the flow designer. not getting any relevant options from the flow. Need suggestions to sort the requirement. Regards, Vinod.
I have a watchlist on catalog item as shown in snippet. the number of people added to that watchlist variable need to be autopopulated in the RITM watchlist as shown in snippet. How do i achieve that?
