I have created a new survey for change management that is triggered when a change requests moves from the implementation state to the review state and the requestor of the change is the person that is responsible for completing the survey. However, t...
I would like to Activation of the knowledge article template in prod environment
Hi I have two lookup select box variables (A & B) in my variable set. Variable A has some options(x,y) and when I select any value from Variable A it should populate the respective values in Variable B(there are some mapping values in the tables as s...
We have a requirement to raise a bulk request for a service catalog item and we are looking to do a transform map with it. Is there an easier approach to do this because you can't map the fields in the requested item table. Thank you
This is my first post to this forum and I'm not a developer...more of a sort-of super-user trying to help solve a problem. We have implemented the AWS Connecter so that AWS Findings are automatically sent to ServiceNow as Findings. We would like to ...
I Have requirement. If ritm state was in pending. whenever user updates the additional comments in RITM it should move to the work in progress automatically. please help me achieve this
When I am pasting text in email body then paste formatting option is not coming
Hello all, I am having an issue with creating a new Agent Workspace View Rule. I am not able to select any Views for the Agent Workspace. I have attached an image of the issue that I am seeing. What am I missing? Thank you.
I would like to have a major change/event and link this change to all other changes in order to get a group of changes.This would provide a view of all changes included in an event.Do you know how can we do that ?
Dear All, I have requirement in PDF Generator for custom table. I am able to generate PDF for Custom table using UI action but I need to hard code the each and every field value to get inserted in PDF. I need any other solution to get display the f...
May I ask what are the best ways to track the time who viewed/worked on tickets, That may need to track even on who is not assigned.
i am getting error in my workflow. java.lang.RunTimeException: com.snc.automation_common.integration.exception.InvalidOperation Not able to get the credential, please verify your external credential setup/configuration. i wanted to check the entries...
can i Hide the Global Search for right top corner
There are some users they are not able to submit the requests form portal through the catalog item. whenever they click on the Submit we are getting the error "Sorry you do not have an access or either data does exist can some help me with this why ...
Hi all, In sys_user table, Active field is False. Now whether user will receive notification mail or system will ignore the mail, as user is Inactive. if mails won't trigger , is it possible to trigger mail to inactive users.
