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Development and ITSM best practices ... working together

I am hoping to hear from the community or find some servicenow best practice /recommendations. context we have over 3k applications (server, cloud, database, C++ etc) with different support models (IT supported, business supported, vendor supported,...

Diane22 by Tera Guru
  • 1873 Views
  • 4 replies
  • 4 helpfuls

Is it possible to change text to different font styles???

Hi All, We have written client script to prefill the text on font italic like below screenshot for few fields on change form. Now when we type any text for those fields --- it should be in Normal text.. How to translate input text font style to norm...

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Divya K1 by Tera Guru
  • 490 Views
  • 1 replies
  • 0 helpfuls

Not able to see default view for Business Applications

Hello Experts, There is group of people who need access to business application records to update the data. But they are not able to see the default view. Can you help me what I need to do to provide access to default view? I'm unable to see where it...

Test232 by Mega Expert
  • 644 Views
  • 3 replies
  • 1 helpfuls

Resolved! When creating an INC from an IMS ticket, does the INC then become a parent ticket for the IMS, and will close once the INC is close? or do i have to close the IMS manually?

When creating an INC from an IMS ticket, does the INC then become a parent ticket for the IMS, and will close once the INC is close? or do i have to close the IMS manually? I want to know when creating an incident ticket from my Interaction ticket, d...

Swarming

Have you already implemented Auto- Routing or Swarming Practices? Could you share your experiences? Thank you,

Resolved! How can I enable booking remote appointments ?

Hello. I'm having some difficulties in setting up the Walk-Up appintments. How can I enable booking remote appointments, please ? In the Walk-Up Check in, "This location accepts only in-person appointments" is shown and I don't know how to change the...

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Samran by Tera Contributor
  • 933 Views
  • 1 replies
  • 2 helpfuls

Resolved! How to create a Problem report with the number of Incidents?

I am creating a dashboard and one element of the dashboard is the Problem list and the number of incidents attached to each problem list. These are currently 2 reports. I would like to merge them, but am unsure how to do that. Basically I would like ...

keithbergen by Giga Contributor
  • 3043 Views
  • 7 replies
  • 4 helpfuls

risk assessment values using rest api explorer

Hi Team, I need to set risk value using risk assessment questions and answer via rest API explorer but I am getting a way to do that, could anyone please help me to achieve that. Regards, Nisha

Nisha6 by Kilo Explorer
  • 656 Views
  • 1 replies
  • 0 helpfuls

Resolved! List collector variable on sctask

I've created a catalog item, where I use a list collector variable to get user to choose from a list of assigment groups. But when I look at the sctask than is created from this catalog item, the list collector looks very diffrent.  I've found out, t...

Lykke by Tera Contributor
  • 646 Views
  • 2 replies
  • 1 helpfuls

Resolved tickets are not auto-closing

Resolved tickets are not auto-closing: Incident are not closing after 7 days. I have checked the system properties and BR "Incident autoclose" and also checked scheduled job. All are active. Please suggest me any solution for this.  

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manasa32 by Tera Contributor
  • 1016 Views
  • 8 replies
  • 0 helpfuls