Please note that I have one SLA. Start Condition: Pause Condition : Stop Condition : Issue : Once i will resolved the case then again open the case, a new sla will be attached and existing sla will be cancelled. But the actual elapsed time of ...
Hi all, i have a requirement to provide non-itil users to provide read only access to the incident form fields and edit access for comments, work notes, worknotes list, watchlist etc., Please help me with the best way to acheive this. Do we need to...
Hi, I have configured SLA on sc_req_item table for one of our Service Request Item. When this request is logged automatically a Task is created and assigned to Assignment group. Now the challenge is I can't find an option to pause the SLA when assign...
Hi, Assignment group field is updated in background script (PFB) , but value is not displaying in form as well as in list view. But if I tried to update assigned to field using similar script(d.assigned_to='XXXX') it works fine. I can use setDisplayV...
I am currently trying to set up a data import from an SQL database, and I am running into transform errors relating to the date field when attempting to transform the data to the table. Each row has the same error, so here is one example: Unable to f...
Hi All, As per OOB functionality my approvals should show list of requests which are needs to be approves this should work for approve as well as his delegate. but it is not working for delegates. i checked with filter which as approver is javascript...
Order Guide has no items to order in Service portal. this catalog item is working fine in Servicenow website but in Service portal I am only able to fill in the new hire details and when I click next I am seeing this error "Order Guide has no items ...
Hi, I am using the Service Catalog API (namespace : "sn_sc") to create a service request (REQ#) with a request item (RITM#) attached to it using REST API explorer. Below is the request body used ( only mandatory variables for this item is used) ; { "...
Any Idea how to enable Add to Cart button for Order Guide. Thanks
Hi All, As of OFB,if there is a request for standard change template proposal the request will be going to change manager for approval at that time he can see only some fields from that record of template for which he is going to give approval or rej...
As a normal user, how can I access sys_journal_field. There is a requirement for us to view comments/ work notes related to incident/request etc. If I am not able to access the API, how am I able to view the work notes/ comments when I login? Also, ...
Hi All, I have a ui page , its processing script is not working can somebody help me where i am doing wrong on code HTML : <?xml version="1.0" encoding="utf-8" ?> <j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:...
Looks like something went wrong on my Dev instance. It's not triggering flows associated with catalog items. It's still working in my Test and Prod instances. I'm not seeing anything in the logs that looks suspect or in the active contexts. Nothing l...
We have an automated process via our identity management system to inactivate a ServiceNow user when he/she separates from the company. This automatically removes the user from any groups and roles. However, that does not take into account any op...
Unable to trigger a Flow with simple flow where the trigger conditions are subject contains " " and the user ID is from " ". After triggering the inbound action, it should create an Incident record. Earlier it was working with subject as only conditi...
