Service Portal: UI Action Visibility issue.

pradeepgupta
Giga Expert

‎10-06-2017 04:50 AM

Hi Friends,

I am facing issue w.r.t. UI Action button visibility on Service Portal , however same is visible in nav.do. Please refer the screenshot below.

Service Portal: Cancel button not visible.

find_real_file.png

Nav.do : Cancell button visible.

find_real_file.png

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5 REPLIES 5

Raju Koyagura
Tera Guru

‎10-06-2017 05:06 AM

Try to change the id from ticket to form in the URL.


/sp?sys_id=d6c951d54f1543009bc9be218110c701&id=form&table=incident



Note: Scroll bottom to the page to find the UI Actions. In classic view we can see them on the top as well as bottom but in portal we can see only bottom of the page.


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pradeepgupta
Giga Expert
In response to Raju Koyagura

‎10-06-2017 06:00 AM

Hi Raju,



Thanks for your reply. I tried your solution, but no luck.



What I have noticed, when I Checked Client check box of UI Action, than I am not able to view the button, however when the Client is unchecked , I am able to see the button on Service Portal.



find_real_file.png


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Ash18
Kilo Contributor
In response to pradeepgupta

‎11-08-2018 03:47 AM

Hi Pradeep, 

 

Where you able to resolve this issue? I am having exactly same issue , when I check 'Client' to true.

 

Thanks,


Ashwin

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vinothkumar
Tera Guru

‎11-08-2018 03:56 AM

Hopefully below thread will be helpful.

 

https://community.servicenow.com/community?id=community_question&sys_id=8654c369dbd8dbc01dcaf3231f961982

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