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Announcements not showing on portal

Hello comunity, I created the announcement with valid attributes but are not showing up in production portal.However, I created the same in development instance it shows up.Please help me to troubleshoot this why it is not showing up in prod.  Thanks...

Identifying Changes by region using OOB

Hi,I'm looking to understand if there is a standardization for identifying Changes based on region using OOB ServiceNow.  We currently have customization for region fields (NA/EMEA/APAC/LATAM) and are removing these fields to adhere to OOB ServiceNow...

Service Portal Tabs

I have custom table with multiple sections with respective questions.In OOB all sections are visible in single form  I need to display individual tab for each sections in Portal form  

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How to Delete or Update work notes or additional comments ?

How to  Delete or Update work notes or additional comments ?Please  Provide any examples also Scenario: we entered wrong  comments in work notes , we want delete  that work notes.  Note:i tried delete  and update at sys_audit table but not deleted. P...

ram_sn2018 by Kilo Contributor
  • 15617 Views
  • 9 replies
  • 8 helpfuls

Durtion field is not displaying properly when it is read only

Hi Team, I have a case, where duration field is not working properly when the field is read only. Below is the screenshot for the same.  Here Actual effort, Planned effort and Remaining effort fields type is same(duration). but here can we see that R...

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praveen43 by Tera Expert
  • 218 Views
  • 1 replies
  • 0 helpfuls

Resolved! Unable to request for another user in Portal

Hi,I created a catalog item that is only accessible to managers. so if a user wants to request, they must go to their managers and only managers can raise a request for them. the issue is when one of the managers selects a user who doesn't have acces...

How to add approval for each RITM at same time in flow designer

Hi Community, How to add approval for each RITM created from flow designerbelow is my flow where i am creating RITM based on list collector variableif i add ask for approval in loop then it will wait for approval then second RITM will createWant to a...

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shweta14 by Tera Contributor
  • 307 Views
  • 2 replies
  • 1 helpfuls

Daily Performance Monitoring

Hello All, We are Monitoring the System Diagnostics, Transactions in daily bases. 1. What is the maximum duration of the JVM UP Time, like it shows in hours and in days so what it the ideal range of the JVM UP Time to make a note if it is greater tha...

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Abdul333 by Tera Contributor
  • 692 Views
  • 3 replies
  • 0 helpfuls

Resolved! Help with Json formatting

HI All ., I am stuck with some issue with Json formatting in the script .Kindly help me and let me know where am I doing mistake:  // Add your code here var pool_members_curr = {}; var pool_members_ui = {}; var device = '10.33.120.205'; var pool...

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thirumala2 by Tera Guru
  • 1195 Views
  • 6 replies
  • 1 helpfuls