I have a RITM with a list collector variable with three options, we'll go with A, B, and C for simplicity.The ask is that a notification is sent that includes all stakeholders so they can reply all and keep a chain of questions/comments together. I b...
I am looking to improve the overall process of approvals to ensure approvals are actioned in a timely manner. The aim is to send a reminder email at creation of an approval (which already takes place). Then send a reminder email on the 7,14 and 21 ...
Why is the submit button not visible for any catalog forms for all members of a group even though the admin role is provided in the group?
i have create one custom widget to show the list of RITMS, now i want to add the pagination for that widget. please help on this
Hi, Current Stage Name is not getting updated. It remains in requested state only. Even when the request is closed.How can I get this working? Thanks,Vaishnavi
Hello Everyone, I have a requirement to Automate this Repair SLA functionality which is currently an UI Action on Task Table written on client side. (https://your_instance.service-now.com/sys_ui_action.do?sys_id=11b42ea8c3b2310056f1f71a54d3aec0&syspa...
When we open a Major Incident (A button on the incident form), this triggers an outage record to open and the user will click start outage now. We are trying to either update that outage record with the resolved time when resolving the incident or o...
Team,One of the user not able to see Order button on Portal I tried comparing role who can see that order button , after giving all roles ,which having his Team mate (who can see the button )still he is not able to see...what can be done here .
Hello all I am trying to fetch the hardware asset data of logged in user on the service portal using menu item functionality but it seems not working kindly help/assist Please refer the below screenshot Server script code - // Maximum number of e...
Within our company we make use of the change calendar quite a bit, and i'm having a bit of trouble figuring something out. I made that change calendar public, and have created a guage on the ITIL homepage for displaying the calendar upon logging in t...
Hi everyone,We use the default ServiceNow Change Flows. When we create a Standard Change, 2 tasks are generated for the implementation step (Flow "Change - Normal - Implement", subflow "Change - Implementation tasks").Unfortunately, our users are Fre...
Hi All, I have written a script on transform map field mapping as below to get the displayname in return to update the Model ID field in CMDB here I'm trying to update the display value in target field but it's returning blank my script: answer = (f...
Hi Team, I have a requirement where when a incident move to awaiting vendor , timer start and once 23 hour (considering 5 Business Day schedule) one notification trigger to agent that 1 hour left to change the status to active after 24 hour other ...
Hi All , I have a ui page as below . I have a requirement when I select "User" from the dropdown User field should be visible and if I select " Group" then group field should be visible . Below is my code , can somebody help on this <?xml ...
In one of my test case I have a use case where I want to test the field "state" does not show the value "in progress" in dropdown options available and can show the rest of values such as "open, cancel, close". What step I can use here?I tried set fi...
