HiI am trying to make a report that makes a graph (Time series reports graph) that shows me the number of incidents in agents Queue end of the day for a week or month for 6 mouthsthe Goal is to see if the system of assigning incidents is fair and equ...
Instead of going to the implement state, one of my change requests was abruptly switched from the scheduled state to the new state.I'm looking for the cause, but I'm not finding anything. Is there a way to help explain why this is happening?
Hi there I'm getting error as Script: Error parsing JSON response: Unexpected token:Help me to fix it (function executeRule(current, previous /*null when async*/) { var targetInstanceURL = 'https://dev185360.service-now.com/'; var targetUse...
Hello, This line I have used to check attachment mandatory during the request submission and is working as expected...now attachment is mandatory while submitting request. "this.document.getElementsByClassName('get-attachment').length==0". Can someon...
Hi all,Below is my requriment i have already create a function in script include and catalog client script but it is not working as expected below i share script and screenshots Update the oneCatalogUtils Script Include to add a new function verif...
Hi, For an RITM when the approval is requested, granted or Rejected, we get the comments in activity of portal and in the approval history of backend asApproval requested from ABCD.Approval has been granted by ABCD.Approval has been rejected by ABCD....
Are there available options for the web page backgrounds on the service portal, like what is on the Catalog page? We would like to do something similar for our knowledge management page.
I need help on creating description for variable in catalog item that to be displayed in service portalVariable : device type4 choices are laptop, Desktop, tablets, smartphone Description for each choices Laptopdescription-A portable computer suitabl...
I'm currently working through trying to grant more roles the ability to view the SLA Timeline UI Page. ServiceNow Docs say itil, sla_admin, and sla_manager are the roles required for viewing it, however we want to add a different role to it, say sn_c...
Hi there, I have some Change Requests which is being Auto-Cancelled, but, when I've checked there is no other approval triggered.This is the message:Auto-Cancelled: The Planned Start Time has passed and was not approved by the System Owner or Manager...
Hi There, i hope everyone is ok. We have an integration between a tool and snow that retrieves data from snow. They want to get data from sys_dictionary table. For this purpose i created a role and added it to all sys-dictionary.* ACLs and still gett...
Is it possible by any way to relate closed incidents to a CLOSED problem?
Hi All, We have recently found a weird behavior, Once the Incident is breached the Incident SLA 'Breach Time' is still getting updated with the pause duration. Ideally , the Breach time should not consider the pause duration once the ticket has breac...
Whenever standard change is got created from problem then that particular standard change should needs to be attached to the problem related lists. Could someone please help me. @Dr Atul G- LNG @Ankur Bawiskar
Hi all,i have a requirement where i want to hide a field in catalog item, when SMS opt-in field is check in user's profile.i added a function in existing script include to fetch the userID and a onload client script as per my client requirement, But ...
