Service Request For New Laptop

sumanth15598
Mega Contributor

‎04-15-2017 02:09 PM

Need to create a service request once the request for new laptop is created it should go for asset management approval.

Parallelly 6 tasks need to be generated    

Task 1:To Asset admin create information about what type of laptop being assigned to this request and for whom?

Task2:To the   software team

Task3: To the Hardware Team

Task4: To the transit team

Task5: To facilities team informing them particular employee   and the desk is out of inventory

Task6:Network Team to configure IP and other network related activities for the desk and for that laptop?

Can anyone suggest best solution for this service request and workflow also?

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Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

‎04-17-2017 02:57 PM

Hello Sumanth,



You can create a workflow with the usage of activity "Approval group" and "Catalog Task". In Catalog task activity make sure the checkbox "wait for completion" is set to false. This will allow the creation of all the tasks parallelly. In the end, you can use "Run script" activity in the workflow to make sure all the catalog tasks are completed before the workflow ends.


Reference:


http://wiki.servicenow.com/index.php?title=Using_the_Workflow_Editor#gsc.tab=0


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