I have a requirement to change the process flow states appear based on type. If type = test then show draft, approved, closed. else Draft, Initiated, Closed. How can I get this working? I can hide unhide the states in the state drop down but the proc...
Hello,I have a scenario where external users are allowed to register through the portal. I’ve implemented a validation to check whether a user is attempting to register with an email ID that already exists in the system. If so, an error message shoul...
In the problem task form i want to make the assigned to field mandatory before closing the ticket in service operation workspace How to perform it?
Boa tarde! Eu criei um relatório de colunas (através do Report Builder) e seria muito importante conseguir exibir as informações sobre os percentuais. Exemplo: Estou mostrando o total de Incidentes abertos por mês vs quantidade de incidentes violados...
Hi i have a requirement to automate user, group and roles from production to lower instance so that the syncing will be done automatically rather than export and import or manually adding the roles, Any ideas on how to achieve this through automation...
My organization has multiple teams with different responsibilities for after hours support. I am unable to create any shifts that overlap without receiving the error "span overlaps rotation schedule"A generic example of what I'm trying to create is:...
Hello everyone,I have one requirement to create an inbound email action to process the file using email action whenever an email with attachment comes into ServiceNow and insert the records into incident table.As for the requirement I create one sim...
From last 3 weeks a user not getting outlook emails from specific email adressWhat we need to do in servicenow or in outlook pls suggest
Hello all, I am interested to find out if I can use the Email Template that is selected in the Notification in the 'Send Email' action in Flow designer. I could go into the template itself and copy the markup, but I want to try and avoid that if pos...
I am creating a dynamic filter so that a user can pull a list of all records created by any member of a group that they are a member of. ie: If John Smith is a member of the Service Desk group and the On-Call group, then the list would return records...
When knowledge articles are checked out, the assigned topic in the already ready published version gets automatically removed. However it is also noted that the error message "Content can not be associated to the same topic more than once." Is receiv...
Hi All, I'm in the process of designing a new portal for a scoped app, the widgets in the homepage should be aligned like below.My portal is looking like below.I want to place the above widgets like the above images. I'm not sure how to achieve this....
Hi,By suing the ATF test steps i am trying to Delete the Incident and one of the Alert but once the testing is finished still i can see that IncidentPlease find the below screenshot for the ATF test steps.Thanks,
Hi, I'm looking for the best solution to my problem. There are a few catalog items, which can only be found, when the user's ServiceNow language is English. If you search for them in the Service Catalog, then you can find that item in both english an...
I have written business rule to change acknowledged value as true on on-call scheduling table if incident is assigned. But it is not working, can someone help me to resolve it.Table- IncidentWhen- After Update Condition- Assigned to is Not Empty (f...