Servicenow and BMC Remedy Bidirectional integration for attachments
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‎11-16-2015 02:52 AM
I need an urgent help on the Service Now and Remedy integration part, dealing with attachments.
We have successfully established two way communication between SN (Service Now) and Remedy with all the required fields flowing properly but when it comes to attachments we have a road block!
The attachments that are being sent from SN are reaching Remedy properly in the base 64 encoded format,but they are not able to convert the encoded data to an Attachment.
The attachment is getting added to the incident record but Its not any human readable format. And this is happening when Remedy sends attachments to SN ,they are not able to send the data in base64 encoded format and hence the attachment is again a JUNK.
In Remedy, they dont have proper functions defined for encoding their data to base64 when attached and decoding data when received, but then its failing to create a human readable format data in both the systems, when sent from the other application.
Please help!
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‎08-25-2020 10:53 PM
Hi,
We're working with ZigiWave for some time now and their integration platform is amazing! It provides seamless way of achieving this integration and their teams were more than helpful!
You could reach out to them at https://zigiwave.com/contact-us/ and see if their integration specialist could give you a hand. Good luck!
Regards,
Brad
