ServiceNow and SailPoint Identity Security Cloud Integration

[Debasis Pati]

I need to integrate with SailPoint for  access requests.
https://store.servicenow.com/store/app/28d1bfaa1ba46a50a85b16db234bcbe7
the above store application I have installed.
this is for ServiceNow and SailPoint Identity Security Cloud Integration

Now i wanted to know how we can set it up how to test and what all things to be asked to the SailPoint team?
Can anyone guide here?

[Anil Nemmikanti]

Hi @Debasis Pati ,

For every integration we need to ask the below questions. 

1. What is the endpoint we need to hit from Servicenow.

2. What is the Authentication type like Basic , Oauth or Mutual.

3. What are the request headers.

4.What is the request body format.

5.What are the response body formats.

[Sarthak Kashyap]

Hi @Debasis Pati ,

Please check below link 

https://www.youtube.com/watch?v=LCjOcOGujs8

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

[Me Being Mustaq]

Hi @Debasis Pati 

Questions to Ask the SailPoint Team

• What authentication mechanisms and credentials are required for API integration (ServiceNow → SailPoint and vice versa)?​

• Which version of SailPoint Identity Security Cloud and connectors are approved/supported for your environment?

• Is there a preferred set of REST endpoints (or connector modules) for provisioning, status sync, and error handling?

• What are the mandatory attribute mappings or business process names for request routing?

• Can the approval workflow logic be fully managed in ServiceNow, or should it be delegated to SailPoint?

• Are there any firewall, network, or MID Server configuration requirements for connectivity?

• What logging and monitoring features does SailPoint offer for troubleshooting and alerting integration failures?

• Recommended practices for bulk access provisioning and revocation—are there any limits or caveats?

If it is helpful, please hit the thumbs button and accept the correct solution by referring to this solution in the future it will be helpful to them.

Thanks & Regards,

Mohammed Mustaq Shaik

[Ankur Bawiskar]

@Debasis Pati 

I believe you will find limited information about this as it's a store app

Since it's a paid app isn't there any documentation from their team?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏