ServiceNow Approval Issue

[SambitRath]

Dear All,

One of the user in our ServiceNow instance is facing issue in approving the requests from his/her end.

She has following roles in her name :

Also-- User is trying to approve requests in ServiceNow but she doesn't have the permission to do that > looks like she doesn't have right group assigned to her

approval_admin

approver_user

certification

cmdb_read

snc_internal

Share your thoughts here for any probable reasons for this.

[shaikha]

Hi  @SambitRath 

Please assign that user Business_stakholder role this role will give privilege to approve records in SN.

Use the Business Stakeholder role to provide authorised users to approve, view/read records across the organisation and view reports. Note there is a fee associated with this role. Do not assign it to users without confirming your organisation has the appropriate entitlement. Please review the documentation for additional details. 

Please mark any helpful or correct solutions as such. That helps others find their solutions.

[Sneha KH]

Hello @SambitRath ,

• approver_user → required to approve requests
• approval_admin → only for configuring/managing approvals
• Other roles listed are unrelated to normal approvals

If she already has approver_user and still cannot approve, the issue is most likely missing approval assignment/group membership or ACL restriction, not the role.

[Tanushree Maiti]

Hi @SambitRath 

 Ensure user has  read access to the underlying record (like  Change Request) table..

 Check ACL for that.

Also check: https://www.servicenow.com/community/servicenow-ai-platform-forum/roles-that-are-able-to-approve-req...

[SambitRath]

Thanks Anushree. I will check from my end and revert in case of any concern