ServiceNow Integration with EMC DPA.
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10-07-2015 12:57 PM
Im trying to find some information on how this is done. We are currently using Data Protection Advisor with HPSM and are going to convert to SN.
is the a proc, script or any information on how this is done?
Thanks
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10-08-2015 08:04 AM
Hi David,
Here is the list of OOB integrations available for ServiceNow (List of Available Integrations - ServiceNow Wiki). I don't see EMC DPA so I think you have to develop a custom integration.
Can you describe how you use EMC DPA right now? How/What do you intend to integrate/replace with ServiceNow?
Thanks
Venkatesh
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10-08-2015 08:26 AM
they use DPA to generate trouble tickets for failed backup and data protection activities. I am getting the architecture docs to see exactly what they are doing so I can scope what needs to be done with SN.
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10-08-2015 02:22 PM
Ok.. then SN can be used for Incident management for backup and data protection services. You will have to develop custom data feeds for add/update/delete of CI from DPA. DPA has a REST API, so you can use the api into CMDB.
