Servicenow Integration with third party tools.
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02-03-2022 04:59 AM
Hi,
I need some information about Servicenow integrations with below tools/applications:-
1. ARIS
2. MF TFS
3. Archer
4. CA Spectrum
5. CA Unicentral
6. CA Gaurdin
7. CA UIM
8. Elastic
9. Alcatel Call Center
Query:-
1. If anyone has worked on such integrations, kindly revert.
2. Let me know the method to integrate these tools with servicenow.
3. If Servicenow already has a plugin to integrate these tools, please let me know.
Regards,
Pankaj
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02-03-2022 05:12 AM
Please check the page https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/integrationhub/reference... for OOTB integrations. Everything which is not listed there has to be implemented by your own.
Kind regards
Maik
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02-12-2022 02:02 AM
Hi
In case you think I was able to answer your question, I would be happy if you mark the appropriate response as "correct" so that the question will appear as resolved for other users who may have a similar question in the future.
If not, please tell me what you are still missing.
Many thanks & kind regards
Maik
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10-12-2022 05:35 AM
Hi Pankaj - Have you implemened IVR integration with ServiceNow. I can see you mentioned Alcatel Call Center. Please share if you have detailed approach for this.