Servicenow Integration with third party tools.

Pankaj4
Giga Contributor

‎02-03-2022 04:59 AM

Hi,

I need some information about Servicenow integrations with below tools/applications:-

1. ARIS

2. MF TFS

3. Archer

4. CA Spectrum

5. CA Unicentral

6. CA Gaurdin

7. CA UIM

8. Elastic

9. Alcatel Call Center

 

Query:-

1. If anyone has worked on such integrations, kindly revert.

2. Let me know the method to integrate these tools with servicenow.

3. If Servicenow already has a plugin to integrate these tools, please let me know. 

 

Regards,

Pankaj

 

 

 

 

 

 

 

 

 

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Maik Skoddow
Tera Patron
Tera Patron

‎02-03-2022 05:12 AM

Please check the page https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/integrationhub/reference... for OOTB integrations. Everything which is not listed there has to be implemented by your own.

Kind regards
Maik

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Maik Skoddow
Tera Patron
Tera Patron
In response to Maik Skoddow

‎02-12-2022 02:02 AM

Hi @Pankaj 

In case you think I was able to answer your question, I would be happy if you mark the appropriate response as "correct" so that the question will appear as resolved for other users who may have a similar question in the future.

If not, please tell me what you are still missing.

Many thanks & kind regards
Maik

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Sudharshan Mohi
Tera Contributor

‎10-12-2022 05:35 AM

Hi Pankaj - Have you implemened IVR integration with ServiceNow. I can see you mentioned Alcatel Call Center. Please share if you have detailed approach for this.

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