Event is not attaching to the few notifications

[Sriram Pusuluri]

Hi Team,

Event is not showing in the email logs for few emails, for few email logs event is showing.

below on event is not showing, both are same items and same notifications

[Ankur Bawiskar]

@Sriram Pusuluri 

were you able to reproduce this issue?

[Sriram Pusuluri]

@Ankur Bawiskar 

No Ankur

[Ankur Bawiskar]

@Sriram Pusuluri 

that should not happen ideally

are you sure that email in 2nd screenshot is triggered without event?

[Dr Atul G- LNG]

Hi @Sriram Pusuluri 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0791868