Servicenow licencing cost for custom table roles

[chandan1994]

Hello Team,

Could you help me to find how service now charges as per the role if any document or something will be helpful.

Scenario : i have a custom table and it has custom role it allows to read and write access to the particular table,does service now will charge for it ? if yes how much or any document, please assist.

condition 1: this role user can't update any base table of servicenow only the custom table

condition 2 : this role user can update some of base table like contract table data.

Thanks

[Tanushree Doiph]

As per my knowledge, ServiceNow does not take any charges to give read/write access, you can just write an ACL for that. before writing an ACL, you must check the security_admin role

[Dhananjay Pawar]

Hi,

Check this link, It will help you.

https://community.servicenow.com/community?id=community_question&sys_id=6ee7960adb3f5344a39a0b55ca96...

Thanks,

Dhananjay.

[Yash Agrawal1]

Hello Chandan,

If you go to service now, out of the box they have a licensing model, wherein any user with a role will be charged around 45$ per month/user. But there is a provision to have a service catalog wherein the users can go on creating various types of records. Basically, there are three different levels of user:

1. Users without any role - Free (who can view ESS portal)

2. Users who are fulfiller (Like working on the change, incident etc) -> Normally they need ITIL role and are charged.

3. Service Desk (ITIL admin role) charged

Besides you can have various types of customization that can bypass the licensing model as everything is configurable in the platform. Therefore service now does not have a universal licensing model and your organization needs to finalize it with them.

For example: for creating a change request, you need a change_submitter role, but you can modify this to allow anyone (even free users or end-users) by simply doing some changes. However, you need to comply by the agreement hashed out between service now and your organization. It is quite possible that you will be allowed to bypass some of the out-of-the-box restrictions.

But please be aware that the service now runs periodic checks to verify if the licensing model is not breached. Breaching results in penalties at times and therefore this area is very personal to all organizations.

I would suggest that you start with a few licenses and find out what needs to be modified as per your organizational need and sort the licensing agreement with service now. It is quite possible that you may get some customized models as per your usage.

 Also, it is imperative to have a count of the licensed users so that you don't breach the number anytime.

Hope this helps.

Please Mark it helpful/correct if my answer helps you to find a way.

Regards

Yash.K.Agrawal

[chandan1994]

Hello Yash,

Thanks for the input, lets i have a custom table and default role got created and if i give the roles to the users of my organisation, which will allow them to access only the custom table to create and update , can this will be charged by service now

Thanks