I created a record producer, and that's referring to the Incident table. I was able to set the category, subcategory, and assignment group of an incident. However, I need help to copy the variables and their values into the worknotes of an incident. ...
I have built a catalog item that has within the Flow the action to create a Standard Change. While everything is working as designed, we want the ability to show the Change Request ticket in the Related Lists on the RITM or Request form and the oppos...
What is the best way to use a condition in Flow Designer to see if a list collector field contains a value? In my use case, I am trying to see if a certain Type is set on a Group record. When the Flow executes, it keeps returning false even though t...
Hi, Whenever the enhancement record is created and assigned to group mail need to be triggered which is working fine but suddenly 2 same mails are getting send to the recipients and i have checked the message id in the header part of the 2 same mails...
How to get value of reference field using server script
Hi All, I am working on the flow designer. In Create Catalog Task action we have short description field. I have select some data pill in that but they are giving backend value. For example: Environment : dev but it should be Dev (Display value). En...
I've set up an Advance Work Assignment scenario--queue, service channel, etc for incoming incidents. Works fine. Looks pretty cool. But, I find the auto assignment misleading in the documentation. Yes, it automatically assigns the incident to a g...
Hello all, I wonder if anyone can shed any light on the below issue ?Record update - I'm updating some records via transform maps, One of the field maps is using an IF statement (example below : This used to work fine but now when i run my data in i...
On our incident form we have a UI action named "Escalate." Is there a way to create a report to see who has clicked on that UI action button?The reason for the ask is trying to see which of our level 1 agents are clicking the escalate button. Wanting...
Hi I have requirements : there is a Custom table A and its extending to User table and then i want to check those users roles. Which is in Custom table and How many roles have each user. There is a possibility to repeat the user name in custom table...
Hello I'm trying to configure a change calendar using standard reporting. I'd like to show the full duration of each RFC, however "event to display" does not allow me to select an option which will show this. I can only select one specific date for t...
Hi Team, I want to display the variable in notification which is available on the catalog form, i will create the notification on sc_task table, before that Can anyone suggest the sample email script here. Assume variable name is "requestor". Thanks ...
We are trying to calculate total time duration in pending status
The CAB Module currently configures attendees for any CAB meeting by pulling in CAB Managers, CAB Delegates, CAB Board Members, and the 'assigned to' field for individual change requests. Please change this to include the 'Change Requester', 'Change ...
Hello, I have an after update BR script that inserts a record in a table or updates an existing record. For both scenarios, I have two different but similar messages that are in the BR. The problem is that the message is displayed and it doesn't di...