How to get the display value of the Serial number in a catalog variable.
Hello, How can I show the serial number as the display value for the serial number variable which references the hardware asset alm table?
Forum Posts
Reporting on all SLAs, showing business elapsed vs. SLA definition duration time
Hi, I have the requirement to create a report that basically shows that the average resolution time of an incident vs. the duration specific in the SLA definition that attached to that incident.It's worth noting that we're talking about OLAs that, as...
Survey Trigger ID is missing in Assessment Table for some instances.
The survey is set to trigger when an incident is resolved. The survey is triggering but Trigger ID (the parent incident link) is missing for most of the surveys and available in some surveys. Refer to the attachment.Missing Trigger ID causes unsucce...
Best practice on variable editor? Make it read only or editable?
What is the Best practice on variable editor? Make it read only or editable for the IT operators who work on SCTASK?Will there be any scenario to make it editable? We are planning to make them read only.Looking for best practice.... Thx..
Resolved! CSA exam 2022
greetings, I'm going to write CSA exam coming Wednesday. as the CSA exam will be on SAN-DIEGO version, can anyone tell me the pattern or list of topics for the exam. also can you let me know the pass percentage and is there a possibility to know wher...
What is Conflict Status in Change Management
Can please explain ,---> what is Conflict status field, what it will explains use. & what is Conflict Section , what it will explains
Resolved! Attachment mandatory in change request
Hi guys, i was wondering if someone can gave me some advice of how to make mandatory the attachments before the submit in the change request form. Thanks in advance
Email notification for a specific Catalog Item's RITM and Catalog tasks
Hi , Scenario - I have created a Catalog item - 'ABC' which creates a RITM and the workflow in Catalog Item also generates a task for a Team Athe requirement is to send an email notification to Team B when that catalog task or RITM is completed.Curre...
Resolved! Preformatted callout boxes in KB articles
It would be helpful to have an option to quickly insert preformatted callout boxes in a knowledge article. These might be tips or warnings. One university using a different platform has a style guide that shows four pre-built alert boxes you can ins...
Anonymous user
Hello, It is possible to open reports of information security violations anonymously?
Tasks not generating for certain users
Hi all, I have a catalog item to activate access for users once they have completed their training. However, the task is being generated only to a few users and for a few users, the task is missing. What could be the reason for this? Thanks,Mallika
Resolved! glideajax not working in workspace in servicenow
glideajax not working in workspace in servicenow
Resolved! Get user location and it region with script include call through the client script
Hi, Get user location and it region with script include call through the client script, I wrote the both script include and client script, but didn't get results, Its getting null alert. Can u please check my code and attachement script include: var...
Resolved! CMDB: Data centers, racks and rack units
Hello,We are implementing our CMDB module in Service Now (without Discovery) and we are looking for some ideas , best practices surrounding the implementation of data center racks, rack units and the like.I would like users to share their opinion and...
Grey out Next Button in Order Guide
Hi All, I have a requirement that Next Button should be greyed out in Order Guide (Describe Needs) if all fields were selected as No. Attaching screenshot below:How to achieve this? Thanks in Advance!!
