Service Catalog auto populate a phone number

[itspezi1]

Hi Team,

How can populate the phone number of the logged in user in catalog? Which table must be specified as a reference for the catalog item (variable)?

what is best practice?

regards,

[Jaspal Singh · Accepted solution]

Hi,

Instead of referencing any table you can pass default value for the phone number variable as below

javascript: gs.getUser().getRecord().getValue('phone');

where phone is the Business phone from User table

[itspezi1]

What am I doing wrong? The phone number is not published? I have deposited a phone number with Abel.

[Jaspal Singh]

It will work for logged in user. Are you checking it with your profile or logged in/impersonated Abel.

Since, your comments suggested you will to have it for logged in user suggested the approach above.

Can you ensure once the Business phone has value for user you impersonate or login with once.

[Jaspal Singh]

Change the variable type to Single Line Text.

It should not be reference to User table.