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Servicenow sidebar integration with MS Teams setup error: unable to pull up oauth_2_0_credentials

Abdul Khan4
Mega Guru

Servicenow sidebar integration with Teams is throwing an error during initial setup. The customer has provided Application (client) ID, Directory (tenant) ID, App ID, Client Secret, Callback URL, and Redirect URL. The error message displayed is: "We’re unable to pull up the oauth_2_0_credentials record."

 

URL: **** .service-now.com/now/conversation/settings/sidebar-microsoft-teams-setup/params/ace-nav/side-bar

Screenshot 2026-09-12 103735.png

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