Servicenow Survey Email - Expired: Your Feedback is Important to us. Please take this quick 10-secon
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an hour ago - last edited an hour ago
Hi Community,
We have a ServiceNow survey/feedback notification that was sent to external recipients. However, we received the following email notification:
Expired: Your Feedback is Important to us. Please take this quick 10-seconds Survey”
The email subject was: “Your Feedback is Important to us. Please take this quick 10-second technology Services survey.
The recipients listed were external users/mail archive addresses.
Could someone please help clarify:
Is the “moderator decision” related to ServiceNow, or is it handled by the organization's email system (such as Proofpoint/Microsoft 365)?
Who is considered the moderator in this scenario?
Does the recipient need to approve anything, or is approval required from an internal email administrator/moderator?
How can we verify from the ServiceNow sys_email record whether ServiceNow successfully sent the email or whether the email failed before reaching the mail gateway?
Any guidance on how to troubleshoot this from the ServiceNow side would be greatly appreciated.
Please explain it clearly and how to fix it
Thanks!
