Email Creation

[sathiammaji]

How to send email from servicenow to personnel email(gmail).

[s_p_naidu · Accepted solution]

Hi @sathiammaji
First you need to create a ‘App Password’ for your google account (for the email you want to send email from Service-Now)

Step-1: Go to Google Account Manager ‘Security’ section and make sure 2-Step Verification is enabled, if not enable 2-Step Verification.

Step-2: Create App Password, click the below link.

https://security.google.com/settings/security/apppasswords

• Give app name and click ‘Create’, it will give 16-digit password copy the password.

Step-3: Navigate to System Mailboxes > Administration > Email Properties from the application navigator, Check the ‘Email sending enabled’ property, give your email address as shown in the below image.

Step-4: Navigate to System Mailboxes > Administration > Email Accounts

Create new record to configure email smtp

Give Meaningful Name, set Type to ‘SMTP’, give ‘smtp.gmail.com’ in Server field,

Give any meaningful user label in Email user label field
In User name field give your email address

In Password field give the app password you copied in Step-1

Give Connection Security as SSL/TLS and port number as 465.

After saving the record click the ‘Test Connection’ in the related links.
If connection is successful you will get a success message.

After sending notification you can check the sys_email table, if type is ‘sent’ email is successfully sent. Check the email logs if any error occurred, also check System Diagnostics > Email Diagnostics.

[Dr Atul G- LNG]

Are you referring to the PDI? If yes, then this is restricted OOTB. You can follow these steps to set it up.

https://www.servicenow.com/community/developer-forum/sending-emails-to-a-servicenow-pdi-updated-appr...

https://youtu.be/sge1X9BmW1s

[Dr Atul G- LNG]

Hi @sathiammaji 

https://www.scribd.com/document/904492923/Enable-Sending-receiving-Emails-in-ServiceNow-PDI

One point to keep in mind: if you add your Gmail account to your PDI, you may be able to view your emails within the PDI. This could be a security/privacy risk if you share the PDI with another person, as they may be able to access your emails.