Servicenow to Microsoft Team Integration

[G Sai Vamshi]

We are having a teams and servicenow integration using the IT Service Management integration with Microsoft Teams plugin.

When we are initiating the chat from the incident, We are getting 401 - Unauthorised Error. Could anyone help on this.?

[Musab Rasheed]

Hi,

Check these out

https://www.reddit.com/r/servicenow/comments/pf435u/oauth_error_401_unauthorized_servicenow_teams/

https://community.servicenow.com/community?id=community_question&sys_id=f627f799db6c2c10190b1ea668961961

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0781616

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0792675

Regards

[G Sai Vamshi]

Hi Rishab,

I have gone through these links before , they are not helping me in my case. 

[G Sai Vamshi · Accepted solution]

Hi,

We were having oauth entries inactive in the application registry module. Once we have activated it, our issue has been fixed.