We currently use OKTA for SSO but I was wondering if anyone has used multifactor authentication with it and ServiceNow? We are exploring it for our elevated system admin access. Also, do you know if there are additional servicenow logging options...
I want to create MTTR and MTBF reports, please help me with the conditions?
Hello,I am trying to make a report that shows Breached SLAs by Assignee. I am using the guide on the wiki but when I go to make the report I am not seeing the grouped by: assigned to. I have showed related fields checked but do not see the assigned t...
Need advice with handling requests/incidents/service catalog...Traditionally, our users would email, call, or visit us in person for any requests/questions they have. We have implemented ServiceNow so that users are encouraged to submit a ticket vi...
Does anyone know why at times the assigned to person will be removed from an asset record but not the related CI record? The state/install status are correlating fine, but at times, the assigned to person on the CI is not automatically removed like...
How would I write a business rule to set status(hardware_status) to "retired" for CIs not discovered within the previous 30 days?Thanks
Guys,Is it possible to disable the Dashboards and Forms in CI in Helsinki? PFB image for more details.(Seems like it's not an UI action)Please suggest.Thanks,Fathah
Is it possible to have fields display in two columns on a record producer - rather than in one. For example, I have created a record producer to create an incident...there are two text fields I'd like to be in a wider column - Description and Short D...
We have users that will create multiple issues (for the same application) under the same incident. some of them could span several problem management items. I am wondering if you can have a one to many relationship between incident to problem m...
Hi there,I would like to pre-populate the description field in an incident ticket with the following headings so when creating a new incident ticket user can provide all the information we require. Duration:Impact:Root Cause:Resolution:Actions:So...
Can our partner access to HI? If so, can they create HI account?
Hi everyone,I am trying to use the default "Create Request" UI Action on Incident in order to have an itil User order an item on someone's behalf. The problem is, it is an extra step for the itil User to set the Caller as the Requested for in the Req...
The manage attachments paperclip is not visible in the portal page (Helsinki), although its visible when I 'try' the catalog item, from the 'Maintain Items' module. What could be wrong?
what role is required to see Visual task board . Please suggest more on this .
My company wants to use the Time worked Field as a way to track the time it takes to resolve an issue. However, if two users are in the same ticket researching and save at different points in time the timer starts over and does not record both total ...