Hi Everyone, Is it possible to dotwalk from task table to change_request table. Example: I have a field called Parent Record which is referenced to task table so that i can select a record from Incident, Problem, Change and etc. Problem is, when i tr...
Hello Community, I have a very hard time understanding how the risk assessment in Change Management is working, My client wants to use a weighted score method, i.e. some question will be more important than others. At first glance this fits perfectly...
We are creating a catalog item for our Service Desk to generate General IT Requests. Sometimes they will be assigned to a different group, sometimes they will assign it to themselves and consider it completed (think first call resolution). The catal...
I have been trying to make an acknowledge link similar to the approval/disapproval link for change requests that I believe is the default in ServiceNow. I saw the "On-Call: Assign by Acknowledgement "and "Update Approval Request" that an email is sen...
Hello All, I've been put to the task of trying to create a Many-to-many relationship on the Change Request table. We sort of have it working but not to our liking. We created another table to associate the changes with each other. but if you go on o...
Hi Team, I am submitting a new record to a custom table on the portal, before submit I need to check if there are any attachments added to the form. I am using an onSubmit client script for this but when I try to query the sys_attachment table, I don...
Hi there, I've been browsing the community for answers to setting default answers for survey question and yet to find an answer that works. I have the below survey and want to set a default answer for the first 4 question: I've gone into the assessm...
How can I format url's in comments through applying a template that makes the url an active hyperlink? I have tried simply including the full url and bracketing the url in [code][/code] but it applies as plain text. Examples: https://cardno.service-...
I have a requirement to copy the incident and but I do not want to insert the record right away. It should create the new incident once click on Save. Currently, the copy incident copies all the previous incident detail and create a new incident. But...
Our CMDB manager currently has the cmdb_admin, discovery_admin, and itil_admin roles but seems to continually request the need for more development or custom roles to be able to perform CMDB maintaince without having the admin role. I have listed a f...
Hi, I have a report set up but it doesn't seem to be working as I want it to. I think it's because I haven't used the relative filter condition correctly. I need it to display users that have an end date that is in the last 2 months from today. Can ...
How do I create a module in the platform UI that links to the portal service catalog? We currently maintain two catalogs, one for ess users (portal) and another for itil users. We want to direct the itil users to the portal catalog.
Hello, I have to pre-fill a field on a record producer with the Country of the person creating the incident. I tried using javascript:gs.getUser().getLocation(); , however this only returns the location of the user, I require the country field. I tri...
Hi,I am trying to prevent users from submitting a change during change freeze period using 'change blackout schedules', But even after creating a change blackout schedule and attach the schedule to it I am still able to submit a change in those perio...
Hi All, We are using OOB Time Worked functionality on incident form So I would like to copy the latest Additional Comments /Work notes entered on Incident to comments field in Time worked table. I wrote a before insert/update BR var workNotes = curre...
