Hi I need to be able to export all attachments in my instance into the original format and send to management. So they will need to be able to open and read the original attachments. So if the original was a .doc or .pdf, then they will want to op...
Hello all, I was wondering if anyone has experience or feedback on integrating sharepoint with servicenow, I'm not looking for 3rd party apps. What I want to be able to do is have virtual agent pick up data from either an internal sharep...
How do I create a change that affects multiple services and CIs? In the out of the box change, it only allows 1 CI and 1 Service.
how can I use ui action to hide button?What is the ui action visibility?
I am running Transform map to insert and update user records. Data source is a csv zipped file. My logic is not working when i am checking for trailer in the source. Requirement is: 1.If the source field does not have trailer information (as in the a...
Hi all, I am creating a record producer for any incidents related to software or applications, how do i have choice fields mapped to other choice fields? In this case i have the question; Are you having an issue with an application or software? [Sof...
Hi All, I just want to check if anyone here had implemented something similar to my requirements. I wanted to setup an approval in the workflow that dot walks from the requestor's manager's manager that is dependent on the Title of the manager. The a...
Hi, How to Create a relationship between incident and incident task in the ServiceNow. Kindly help me with the step by step process for the same.
Hello Experts, I need to change the state of the Requested Approvals to No Longer Required only for those tickets which are closed complete. For ex- If a Ritm is closed complete but still its approval is pending with some user who is now inactive t...
Hi the community, I have deployed the Dynamic translator feature on the Short description and Description fields: I added a new attribute on the dictionary entry for the Short Description and Description field. When I try to reproduce the same action...
How to exclude only three users from group approval in workflow. I am using Approval user activity. Here is my script which is going for group. var gr = new GlideRecord("sys_user_group");gr.addQuery("parent", current.u_designated_cab);gr.addQuery("ty...
HI I am trying to build JSON object to use in one of the integration. Below code works fine if used hardcoded value but fail if use workflow scratchpad variables. I am trying to execute this in service catalog workflow activity. anyone face same issu...
Hi all, I have a requirement to send a OOB Task level Notification for an external (user outside of servicenow) email id, I have created a branch activity and kept catalog task as well as Run script in workflow to handle in parallel , so first as soo...
Hi All, I have a requirement where the details entered in the fields of a google form, should create an entry in the service now table. Thanks !!
