I'm testing out a secondary service portal in my Dev environment that will tailor to a specific division of our company. I've copied most of the items for the main service portal over from the out of the box portal but I'm having an issue with creati...
Good afternoon, please can someone advise?... I am trying to develop something that will only allow colleagues with the incident_manager role to set incidents to a P1 (impact 1, urgency 1) within the incident table. Currently anyone with an ITIL role...
I want to add a custom link in the label of a checkbox type catalog variable and I want the link to be shown on the portal too. On the catalog form, I'm able to get the link through on-load client script, but the link is not showing on the portal. C...
How to set choice field value to --None-- which is default value in target field using transform map if source field value is empty?
Here's the portion of the record producer script I'm having trouble with: var gsi = producer.gaming_system_issue; if (gsi == 'Yes') { current.category = 'gaming'; current.short_description = 'Gaming Issue: ' + producer.business_service.name; } else...
i have create a custom table and i want it sholuld visible to itil user only (list and form) suggest me how can i do it?
I need to Create a form template that anyone can use to apply the necessary field values specific to non-disclosure agreement contracts. Name the form template 'Create NDA Contract' and have it set the following fields: • Contract model: NDA• Contrac...
I have a personalized homepage built from using reports or filters. In the list generated from the report and/or filter, when I right click on the incident, the copy URL link is not available? It is available in default lists. Does anyone know a wa...
Hi All, Setup : I am using g_form.addOption() in the onLoad Catalog Client Script to populate options in one of my variable. Have written this like: g_form.addOption('user_department', '1', 'My Department'); Issue : When viewing this variable at...
I'm trying to figure out how to enhance the Asset Receiving Form when receiving items from a PO. I'd love to be be able to specify the 'Received Date' in this form, so that I don't have to go back into the Assets once they've been created and update ...
Could you pls help, what is the use of max entries field in TAG table (Attached screenshot) - By default, it's 20.
Has anyone been able to build a dynamic regex string in a Catalog Client Script to validate an entry in a service catalog field which is a multi line text Field. A user can enter multiple comma separated values in this field but we need to valida...
I cannot get around this error message when submitting a Standard Change Proposal. Manually adding approvers and approving the requests or creating them as admin I cannot get a proposal through. I've added users with Change_Manager role to approve bu...
Hi, We have integration with Okta to Servicenow instance so when users gets created in Okta it automatically creates in Servicenow application which is working perfectly fine. When we see the Okta instance under Provisioning -> Integration tab we h...
Hi, I have created a workflow using custom table, wants to trigger the workflow on each new entry in that table? How to do that? Thanks, Vijay
