ServiceNow upgrade to the new UI

[Lucky1]

Hello all,

My manager created a task for me on "ServiceNow upgrade to the new UI".

Actually, when I asked him what it is about? He is saying it is different from Family version upgrade, and this has to be taken separately. 

So, can someone tell me what is this upgrade to new UI and when this can be taken care?

Regards,

Lucky

[Tanushree Maiti]

Hi @Lucky1 

It seems your manager  means to refer to adopting the Next Experience UI (or Polaris), which changes the core navigation, interface, and user experience.

This is treated separately because it requires UI configuration, user training, and activation, rather than just backend versioning.

What is the New UI (Next Experience) Upgrade?

•  It replaces the traditional "UI16" navigation with a modern, unified workspace experience featuring unified search, improved dashboards, and customized landing pages.

• While the code arrives with a family upgrade, the UI itself must be actively enabled and configured, often requiring a transition period where users can switch between old and new.

When Should This Be Taken Care Of?

• It is usually triggered by a company-level goal to modernize tools, rather than just keeping up with yearly maintenance.
•  It must be tested thoroughly in a sub-production environment to map how existing dashboards and UI policies work within the new experience