ServiceNow with Entra Provisioning

[dmanning]

New to ServiceNow.

We have three instances (DEV/UAT/PROD) and have configured provisioning for all.

Am i right to assume that users & groups in different instances should and will have different sysIDs.

We have had problems with our Prod instance and trying to understand why, and when we look at groups & users, they have the same sysid in both UAT & Prod.  I believe someone may have added the groups to an update set in UAT and moved it to Production, but not 100% sure.

Any advice for a ServiceNow Newbie.

Cheers 

[SANDEEP DUTTA]

Hi @dmanning ,

I usually Import the XML of users & groups in different instance.

Complete explaination can be found here :https://www.servicenow.com/community/developer-forum/different-sys-ids-in-dev-test-and-prod-instance...

[dmanning]

Hi Sandeep,

I appreciate the response, but the fact that we are using ENTRA provisioning is to automate the creation & removal of users in all instances.

It does not make much sense to me that the provisioning platform (Entra) and the same group but in one instance (UAT) the updated group date is 22/7/2025 but in production the group with the same ENTRA id is 25/6/2025.  If i run a sync on the group in production, it says redundant report.